Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Williams

Durham

Summary

Offering strong interpersonal skills and a keen ability to learn and adapt quickly within a dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in the desired HR position at FedEx.

Developed strong teamwork and customer service skills in a diverse environment, looking to transition into a new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make a meaningful impact in a new role.

Developed skills in a fast-paced logistics environment, ready to transition into a new field. Skilled in inventory management and efficient package processing. Focused on using attention to detail and organizational abilities to contribute to new opportunities.

Overview

4
4
years of professional experience

Work History

Package Handler

FedEx:Ground
10.2024 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Followed verbal and written instructions to properly move and ship products.

Team Member

Lowes Hardware
01.2024 - 08.2025
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted with inventory counts and stocking of merchandise.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Assistant Manager

Smithfields Chicken N' Bbq
02.2024 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Team Member

Wendys Fast Food
01.2022 - 01.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

Bachelor of Science - Criminal Justice

North Carolina Central University
Durham, NC
05-2028

Skills

  • Team collaboration
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Team leadership
  • Time management
  • Customer relations
  • Staff training and development
  • Organization

Timeline

Package Handler

FedEx:Ground
10.2024 - Current

Assistant Manager

Smithfields Chicken N' Bbq
02.2024 - 08.2024

Team Member

Lowes Hardware
01.2024 - 08.2025

Team Member

Wendys Fast Food
01.2022 - 01.2024

Bachelor of Science - Criminal Justice

North Carolina Central University