VICTORIA WILLIAMS
Mesquite
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality, and performance standards.
Overview
12
12
years of professional experience
Work History
Leasing Assistant
Entrata
01.2025 - 02.2026
- Assisted residents with lease applications and rental inquiries.
- Collected rent payments from tenants and processed them into accounting software.
- Collaborated with maintenance staff to address tenant repair requests effectively.
- Coordinated maintenance services for existing tenants as needed.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Resolved tenant complaints promptly and professionally.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Scheduled viewings of rental properties with prospective tenants.
- Organized and updated tenant files on a regular basis.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Customer Service Representative
Salelytics
10.2023 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Guided customers in the right direction of selecting an insurance plan that suits their needs.
Cashier Team Lead
State Fair Of Texas
09.2019 - 10.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Handled cash with high accuracy and took care to check bills for fraud.
State Farm Employee Assistant
State Farm
10.2021 - 07.2023
- Assisting employees with registering fingerprints to a device (yubikey) that allowed them to access workstation and workday applications.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Offered technical support and troubleshot issues to enhance office productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Collection Specialist
Citigroup Inc
03.2014 - 01.2018
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Accepted payments to bring to keep accounts in current status
- Set up payment arrangements
- Offered settlements to pay off accounts
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Education
High School Diploma -
James Madison High School
Dallas, TXSkills
- Product Knowledge
- Account Updating
- Appointment Scheduling
- Quality Control
- Call Center Operations
- Customer Service
- Multitasking
- Problem Resolution
- Documentation
- Problem-Solving Abilities
- Active Listening
- Critical Thinking
- Rent collection
- Lease administration
- Customer satisfaction
- Complaint resolution
- Communication skills
- Active listening
- Problem solving
Timeline
Leasing Assistant
Entrata
01.2025 - 02.2026
Customer Service Representative
Salelytics
10.2023 - 12.2024
State Farm Employee Assistant
State Farm
10.2021 - 07.2023
Cashier Team Lead
State Fair Of Texas
09.2019 - 10.2023
Collection Specialist
Citigroup Inc
03.2014 - 01.2018
High School Diploma -
James Madison High School