Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Willis

Cordova ,TN

Summary

Human Resources professional with a passion for streamlining processes and procedures. In possession of strong interpersonal and communication skills paired with logical, analytical decision-making abilities with a very hard work ethic and business acumen.

Overview

8
8
years of professional experience

Work History

HR Business Partner

Amazon Fulfillment Center
01.2021 - Current
  • Facilitating continuous department improvements by effectively on-boarding professional employee experience
  • Developing and leading a team of five HR professionals
  • Partner with finance to get tier 1-3 requisitions approved
  • Coordinate the administration of the workers comp and safety including claims and return to work from Leave of Absence
  • Work closely on new hire orientation, terminations, open enrollment benefits and payroll related items
  • Partner with operations to deliver final written warnings to associates
  • Foster and role model an environment of inclusion for all employees
  • Facilitating continuous department improvements by effectively on-boarding professionals
  • Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work that is done and valued for who i become
  • Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns
  • Create and drive an active approach to impact change and innovation around employee engagement
  • Promote adoption of technology, self-service, change management and continuous improvement
  • Support employee queries and situations with discretion and expertise along with routine standard work around employee on-boarding, performance management, engagement processes and benefits services
  • Provide effective internal and external customer service with focus on strong communication and business acumen
  • Assist loss prevention with suicide ideation, theft, harassment, and altercations.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Research and respond to employee concerns and investigate claims and allegations, document findings, recommend, and implement resolution.
  • Be the strategic partner and trusted advisor to the plant leadership team.
  • Translate the business/ functional and corporate strategies into the HR agenda, enabled by data and analytics.
  • Partner with leaders to create the right organizational design needed for a newly created special purpose organization.
  • Create role and responsibilities for roles that would need to be hired in this team
  • Collaborate with other HRBPs to create a model where employees are internally sourced for roles in the plant
  • Partner with the HRBPs across regions to ensure agreement of procedures and advice on Policy and Employee Relations issues including resolving issues, leading and closing investigations.
  • Partner with the leadership team to understand and execute the organization's HR and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, employee engagement, succession planning and HR initiatives.
  • Provide support and guidance to management and employees when HR questions and issues arise.
  • Help facilitate the talent acquisition process, which includes recruitment, interviewing, and hiring of qualified candidates; collaborate with departmental managers to understand skills and competencies required for openings.
  • Support the continuing transformation of HR via HR process implementation and the continuous technological improvements in Workday.
  • Develop solutions to a variety of complex problems referring to established precedents and policies.

HR Generalist

Campus Next, Amazon Fulfillment Center
01.2020 - 01.2021
  • Attendance tracking: coordinate with managers to ensure associates are on the correct schedule patterns
  • Complete and report metric gaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc
  • Assist managers in responding to associate questions on time, benefits, accommodations, loa, etc
  • Assist Recruiting, as necessary, with new hire orientations and interview loops
  • Facilitate the internal recruitment process by coordinating internal job requisitions, scheduling interviews and administering the associate internal transfer portal
  • Problem solver
  • Developed customized training programs to enhance employee skills and boost productivity levels.
  • Conducted thorough job analyses to create accurate job descriptions for various roles within the organization.
  • Established an internship program that provided valuable learning experiences for interns while also creating a talent pipeline for full-time hires.

Amazon Fulfillment center
09.2019 - 01.2020
  • Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced
  • Correct problems such as non-scannable barcodes or damage items
  • Troubleshoot and resolve problems that an associate encounter with inventory, including printing ASIN labels, damage products and wrong labels
  • Moved boxes, containers and pallets with equipment to meet demanding production targets
  • Resolve issues in a timely manner

Picker

Amazon Fulfilment center
05.2019 - 09.2019
  • Recorded unit quantities and handled or moved materials with heavy equipment
  • Manually lifted materials weighting up to 50 pounds on regular basis
  • Scanned container labels to verify contents and determine target destination using RF scanners
  • Checking the product to ensure that it is in proper working condition and is not damaged
  • Ensuring that package information is recorded manually first and then punched into the database system along with its status.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.

Cashier/Customer Service

Walmart Pharmacy
04.2016 - 04.2019
  • Smile, greet, and thank customers with a positive attitude
  • Stand for long periods of time while checking out customers quickly and accurately
  • Keep the area clean and presentable
  • Answer customer questions and help them with their needs
  • Be available to assist associates across the store as needed
  • Ensure customers have a great first and last impression
  • Gather carts from the parking lot
  • Operate equipment to move carts from the parking lot to inside the store
  • Clean restrooms, sales-floor, and parking lot as needed
  • Have a positive attitude in all weather conditions
  • Special projects
  • Negative Unpaid time project POC
  • On-boarding
  • Open enrollment project
  • Recruiting Tier1/Tier3 POC
  • Time Theft
  • Bereavement
  • Unemployment claims

Education

Master Of Human Resources - Human Resources Management

University of Memphis
Memphis, TN
04.2023

Bachelor - Business Administration

Mississippi State University
Starkville, MS
08.2021

Skills

  • Human Resource (HR)
  • On-boarding/New Hires
  • Customer obsession
  • Earn trust
  • Ownership
  • Bias for Action
  • Insist on highest standards
  • Labor Relations
  • Talent management
  • Kronos workforce central
  • Salesforce
  • Power-Bi
  • Open Enrollment
  • Compensation and Benefits
  • Leave of Absence Transitions
  • HR Information Systems
  • Recruitment
  • HRIS Applications
  • Employee Relations
  • Appeals
  • Knowledge of Microsoft Office applications (excel, power point, word, outlook, etc)

Timeline

HR Business Partner

Amazon Fulfillment Center
01.2021 - Current

HR Generalist

Campus Next, Amazon Fulfillment Center
01.2020 - 01.2021

Amazon Fulfillment center
09.2019 - 01.2020

Picker

Amazon Fulfilment center
05.2019 - 09.2019

Cashier/Customer Service

Walmart Pharmacy
04.2016 - 04.2019

Master Of Human Resources - Human Resources Management

University of Memphis

Bachelor - Business Administration

Mississippi State University

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Victoria Willis