Summary
Overview
Work History
Education
Skills
Timeline
Generic
Victoria Wilson

Victoria Wilson

Grabill,IN

Summary

Focused on setting high expectations to deliver service standards that go above and beyond. Seeking a fulfilling career opportunity. Dependable person successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Server

Harlan Cafe
Harlan, IN
03.2022 - Current
  • Calm and organized in a fast paced and demanding environment.
  • Duties include cash handling, food service, food prep, serve safe cleaning practices, delivery services, ToGo services, handling large parties, all while working individually and as a team.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.

Stay at Home Mom

Family
Grabill, IN
03.2020 - Current
  • Oversee all schedules to make sure things are organized and flow cohesively.
  • Provide shuttle service to all activities, appointments, and social engagements.
  • Clerical, billing, accounting making sure all bills important documents, and financials are all in order.
  • Taking care of the children and animals when not working other job.
  • Heavy duty cleaning and lifting responsibilities.
  • Worked well in a team setting, providing support and guidance
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Demonstrated strong organizational and time management skills while managing multiple projects

Server/Bartender/Delivery/Cashier/Hostess/Manager

Food Beverage
Fort Wayne, IN
05.2017 - Current
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Paid attention to detail while completing tasks.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Head Bartender

Nick's Martini & Wine Bar
Fort Wayne, IN
01.2015 - 03.2016
  • Responsible for learning and preparing specialty craft cocktails.
  • Knowledge of high-end spirits
  • Knowledge in craft beers and breweries
  • Responsible helping create new cocktail menus, charity cocktail of month, and selecting charities.
  • Responsible for the entire business when management was not working.
  • Suggestive upselling
  • Working in the well on extremely high volume fast paced shifts.
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Head Bartender

Peanuts Food & Spirits
Fort Wayne, IN
04.2014 - 12.2014
  • Pour beers and spirits.
  • Performed under pressure in a fast-paced high-volume environment.
  • Full menu knowledge as well as ways to up sell food.
  • Cleaning and stocking duties.
  • Responsibility for register as well as all pull-tab money.
  • Active manager on duty every shift worked.
  • Responsible for establishing personal clientele.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue

Manager

Georgetown Bowl
Fort Wayne, IN
10.2013 - 04.2014
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies.
  • Developed team-building activities to maintain a positive staff that felt appreciated.
  • Maintain all guest satisfaction.
  • Prepare weekly scheduling.
  • Prepare and place all food and beverage orders.
  • Responsible for all cash accounting of bar, server, and kitchen staff.
  • Turned a failing bar into a profitable one doing 45% more revenue.
  • Improved marketing to attract new customers and promote business
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Managed and motivated employees to be productive and engaged in work

Bartender

Fort Wayne Country Club
Fort Wayne, IN
03.2013 - 10.2013
  • Set up and tear down pub bar as well as banquet bars.
  • Extensive knowledge of liquor and wine.
  • Full menu knowledge as well as knowledge of all daily dishes.
  • Customer service above and beyond the call of duty for all members. including knowing names and making them feel at home.
  • Full cocktail knowledge as well as ability to mix drinks in an extremely prompt and efficient manner.
  • Ability to multi-task taking on several responsibilities at one time.
  • Strong self-motivation.
  • Many times the bartender is their own supervisor, must stay motivated and on top of all tasks and duties with out being reminded.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Bartender

Wrigley Field Bar
Fort Wayne, IN
07.2012 - 02.2013
  • Take beverage orders from servers or directly from guests or patrons.
  • Mix ingredients, know drink content, alcohol up selling.
  • Collect cash for beverages or drinks served and record sales.
  • Maintain, record and control of bar stock and arrange supplies.
  • Mix drinks, water and other components to get ready cocktails and other drinks.
  • Clean duties.
  • Serve beverages and food.
  • Slice and pit fruit for garnishing drinks.
  • Using social network outside of work to promote business, events, and promotions.
  • Expanded the base of regulars by providing exemplary customer service.

Bar Manager / Bartender

Skully's Boneyard
Fort Wayne, IN
12.2011 - 07.2012
  • Prepare, count, and manage registers and server money.
  • Liquor inventory, meeting with distributors, placing alcohol orders, and selecting new products.
  • Creating specialty drinks, shots, and drink menus.
  • Training staff with use of P.O.S.
  • Interviewing possible candidates and making staffing decisions.
  • Liquor knowledge, mixing drinks, alcohol up-sell techniques.
  • Maintain proper register, and sales records.
  • Food menu knowledge, presentation, and service.
  • Create promotions, and marketing strategies.

Owner/Stylist

P.S. By Victoria
San Francisco, CA
07.2006 - 11.2011
  • High end personal fashion styling / image consulting business.
  • Duties including personal shopping, tailoring, wardrobe selection, and being a liaison between fashion designers and clients.
  • Make recommendations as to what fashion choices will suit clients image.
  • Make sure all necessary products are ready for client prior to shoot, event, gala, or personal job.
  • Match client’s style of dress with the image they will to portray.
  • Advise on and shop for high profile client’s wardrobe.
  • Maintain and respect client privacy.
  • Provide outstanding service to gain client referrals and a larger client base.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Bar Manager/Bartender

Break And Run
Fort Wayne, IN
09.2006 - 01.2008
  • Take beverage orders from servers or directly from guests or patrons.
  • Mix ingredients, know drink content, alcohol up selling.
  • Collect cash for beverages or drinks served and record sales.
  • Maintain record and control of bar stock and arrange supplies.
  • Order bar supplies.
  • Place merchandise to create enticing display.
  • Slice and pit fruit for garnishing drinks.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Developed unique events and special promotions to drive sales.

Education

Bachelor of Arts (B.A - Fashion Merchandising

The Fashion Institute of Design And Merchandising
San Francisco, CA
06.2010

High School Diploma -

Northrop High School
Fort Wayne, IN
06.2004

Skills

  • Banquet Events
  • Complex Problem-Solving
  • Supply and Inventory Maintenance
  • Issue and Conflict Resolution
  • Staff Management
  • Life Coaching
  • Negotiation and Mediation
  • Leadership and People Development
  • Persistent and Resilient
  • Basic Computer Skills
  • Courteous and Strong Service Mindset
  • Scheduling and Planning
  • Professional Telephone Etiquette

Timeline

Server

Harlan Cafe
03.2022 - Current

Stay at Home Mom

Family
03.2020 - Current

Server/Bartender/Delivery/Cashier/Hostess/Manager

Food Beverage
05.2017 - Current

Head Bartender

Nick's Martini & Wine Bar
01.2015 - 03.2016

Head Bartender

Peanuts Food & Spirits
04.2014 - 12.2014

Manager

Georgetown Bowl
10.2013 - 04.2014

Bartender

Fort Wayne Country Club
03.2013 - 10.2013

Bartender

Wrigley Field Bar
07.2012 - 02.2013

Bar Manager / Bartender

Skully's Boneyard
12.2011 - 07.2012

Bar Manager/Bartender

Break And Run
09.2006 - 01.2008

Owner/Stylist

P.S. By Victoria
07.2006 - 11.2011

Bachelor of Arts (B.A - Fashion Merchandising

The Fashion Institute of Design And Merchandising

High School Diploma -

Northrop High School

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Victoria Wilson