Victoria Wilson
Lacey,WA
Overview
7
7
years of professional experience
Work History
Receive Dock Clerk Process Assistant
Amazon.com Fulfillment Center
09.2024 - Current
- Conducted regular equipment inspections to prevent operational issues or potential hazards within the workspace.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Verified pulled loads and signed off on official sheet.
- Implemented lean principles into daily operations to minimize waste while maximizing efficiency at the dock area.
- Identified areas for improvement in dock processes, resulting in increased productivity levels.
- Monitored inventory levels to identify potential shortages or surplus items, enabling proactive response to fluctuations in demand.
- Enhanced warehouse organization for improved efficiency by implementing inventory management systems.
- Collaborated with team members to maintain a clean and safe working environment, reducing workplace accidents.
- Assisted in training new employees on company procedures and safety protocols, contributing to overall staff competency.
- Coordinated with warehouse staff to ensure timely loading and unloading of merchandise, avoiding delays or complications.
- Ensured accurate shipment tracking by diligently updating and maintaining the database system.
- Prepared detailed reports on dock activities, highlighting key performance indicators for managerial review.
- Directed forklift drivers on loads ready for pulling or shipment.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
Pod X Process Assistant
Amazon.com Fulfillment Center
05.2024 - 09.2024
Amnesty Robotics Technical Trainer
Amazon.com Fulfillment Center
09.2023 - 09.2024
- Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
- Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
- Conducted thorough needs assessments to identify areas for improvement in training materials and methods.
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
- Boosted employee satisfaction rates through personalized coaching sessions, addressing individual challenges and concerns related to technology use.
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Led Floor Access and Robotic Cell Safety training.
- Trained groups of 6-9 Associates and Maintenance Engineers to interact with and perform troubleshooting techniques on Amazon’s Robots.
AR Floor Health Quarterback / CAP PA (FSD1)
Amazon
01.2023 - 09.2023
- Conduct Daily Standup with Amnesty Floor Monitors SOS
- Motivate Associates to maintain safety and quality standards
- Monitor and assist with floor health issues
- Monitor MMA and KPI to ensure floor health is in good condition
- Troubleshoot problems through to resolution, escalating to Area Manager or Facilities as needed
- Supervise AFM activities remotely and enter robotic field, when necessary
- Provide feedback to Amnesty floor monitors and escalate any performance issues to AM
- Assist with removing associate productivity barriers
Transportation Associate (OLM1 & BFI9)
Amazon
10.2021 - 11.2022
- Collaborate with ship clerks to prioritize moves based on business needs
- Manage case work and corresponded with carriers more than 6 times a day
- Ensure standard work processes are followed in the trailer dock release program when assigning trailers to corresponding dock doors
- Inspected trailers and equipment for damages
Outbound (BFI3 & OLM1)
Amazon
05.2018 - 10.2021
- Back up Ship Clerk
- Trained, developed, and improved associates learning experience as an Outbound Learning ambassador
- Consistently picked above the standard rate of 250
- Consistently packed items above the standard rate of 63
- AFE above the standard rate of 130
- Unloading product from full cages onto DeStuffit/ReStuffit machine so they can be loaded into the allocated trailers
- Load and unload pallets utilizing a pallet jack
ICQA Amnesty Floor Monitor (BFI3)
Amazon
01.2020 - 11.2020
- Inspected products for damages or defects
- Performed IRDR cycle counts above the standard rates with low DPMO
- Monitor Amazon robotics floor activity to maintain 100% AR floor health, to ensure maximum productivity for downstream operation teams
- Physically clear amnesty obstructions from kiva floor with response times of 3-5 minutes, compared to the 20-minute network standard
- Fix faulted AR drives that were blocking and or disrupting workflow
- Monitor approximately 70 stations across the FC through MMA software ensuring maximum utilization of the AR floor
- Respond to station ANDONs in a timely manner (
Education
CDL-A License - Commercial Driving
160 Driving Academy
Seattle06.2022
High School Diploma -
Timberline High School
Lacey, WA06.2008
Skills
- Loading and unloading
- Workplace cleanliness
- Labeling and packaging
- Pallet jack handling
- Logistics planning
- Warehouse operations
- Teamwork and collaboration
- Freight documentation
- Warehouse safety
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Inventory monitoring and management
- Customer relations
- Safety procedures
- Task prioritization
- Inventory counts
- Self motivation
- Basic mathematics
- Materials movement
- Quality control
- Data documentation
Timeline
Receive Dock Clerk Process Assistant
Amazon.com Fulfillment Center
09.2024 - Current
Pod X Process Assistant
Amazon.com Fulfillment Center
05.2024 - 09.2024
Amnesty Robotics Technical Trainer
Amazon.com Fulfillment Center
09.2023 - 09.2024
AR Floor Health Quarterback / CAP PA (FSD1)
Amazon
01.2023 - 09.2023
Transportation Associate (OLM1 & BFI9)
Amazon
10.2021 - 11.2022
ICQA Amnesty Floor Monitor (BFI3)
Amazon
01.2020 - 11.2020
Outbound (BFI3 & OLM1)
Amazon
05.2018 - 10.2021
High School Diploma -
Timberline High School
CDL-A License - Commercial Driving
160 Driving Academy
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