Victoria Windham
Van Buren Township,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Compliance Specialist
GBU Financial Life
12.2021 - Current
- Created a centralized repository for all compliance-related documents, improving accessibility and version control across departments.
- Led internal audits to assess adherence to regulatory requirements, resulting in improved overall company compliance.
- Assisted senior management in establishing strategic direction for the company's overall compliance program.
- Monitored ongoing changes to regulations, updating relevant policies and procedures accordingly for continued adherence.
- Reduced potential compliance risks by proactively tracking, monitoring, and identifying areas of concern and developing action plans for resolution.
- Streamlined regulatory reporting processes for increased efficiency and accuracy in submission of required documentation.
- Facilitates the company's corporate training program on relevant regulations, fostering a culture of compliance throughout the organization.
Compliance Specialist
AAA Life Insurance Company
05.2007 - 12.2021
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
Marketing Coordinator
AAA Life Insurance Company
05.2000 - 05.2007
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Tracked and reported on marketing campaign responses.
Advanced Customer Service Representative
Verizon Wireless
08.1997 - 05.2000
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Strengthened customer relationships through consistent follow-up on open cases and providing proactive updates on issue resolution progress.
- Reduced average handle time while maintaining high-quality service by utilizing efficient problem-solving techniques during customer interactions.
- Maintained detailed records of customer interactions, documenting issues, actions taken, and resolutions achieved.
Insurance Agent
Penn Corp Financial
01.1996 - 08.1997
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy purchases and renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
Bachelor of Science - Business Administration
Ferris State University
Big Rapids, MI05.1995
Skills
- Organizational Skills
- Power Point
- Compliance understanding
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
Certification
2009 Associate, Insurance Regulatory Compliance (AIRC)
LOMA, Atlanta, GA
2015 Fellow, Life Management Institute (FLMI)
LOMA, Atlanta, GA
2015 Associate, Life Management Institute(ALMI)
LOMA, Atlanta, GA
2023 Certified Annuity Specialist (CAS)
Institute of Business & Finance, San Diego, CA
2023 Associate, Customer Service (ACS)
LOMA, Atlanta, GA
2024 Associate, Reinsurance Administration (ARA)
LOMA, Atlanta, GA
LICENSES
2024 License, Real Estate Salesperson
Michigan Department of Licensing and Regulatory Affairs
1997 License, Life Insurance
Michigan Department of Insurance and Financial Services
1997 License, Accident & Health Insurance
Michigan Department of Insurance and Financial Services
Timeline
Senior Compliance Specialist
GBU Financial Life
12.2021 - Current
Compliance Specialist
AAA Life Insurance Company
05.2007 - 12.2021
Marketing Coordinator
AAA Life Insurance Company
05.2000 - 05.2007
Advanced Customer Service Representative
Verizon Wireless
08.1997 - 05.2000
Insurance Agent
Penn Corp Financial
01.1996 - 08.1997
Bachelor of Science - Business Administration
Ferris State University
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