Summary
Work History
Education
Skills
Timeline
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Victoria Wingrove

Medina,OH

Summary

Dynamic Customer Service Representative with a proven track record at Drug Mart, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed escalated calls, ensuring satisfactory outcomes while utilizing Microsoft Office Suite for efficient data entry and communication. Committed to delivering exceptional service and support.

Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in Team Member role.

Work History

Team Member

Drugmart
06.2024 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Fostered positive work environment, leading by example and offering support to team members as needed.

Education

Associate of Applied Science - Surgical Technician

Cuyahoga Community College
Cleveland, OH
05-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Prioritization
  • Technical support
  • Dispute resolution
  • Teamwork and collaboration
  • Positive attitude
  • Attention to detail

Timeline

Team Member

Drugmart
06.2024 - 09.2024

Associate of Applied Science - Surgical Technician

Cuyahoga Community College