Victoria Wisniewski
Summary
Highly energetic Supply Chain Analyst known for implementing effective processes that deliver cost-saving efficiencies. Polished individual skilled in multitasking while establishing lasting relationships with key stakeholders.
Overview
17
17
years of professional experience
Work History
Supply Chain Analyst
Bobs Discount Furniture
04.2018 - Current
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Reported on supply chain KPIs to verify compliance with established standards.
- Implemented best practices and process improvements to boost supply chain performance.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
Supervisor Routing Specialist
Bobs Discount Furniture
04.2013 - 04.2018
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Partnered with representatives from different carriers to arrange materials shipments.
- Supervised 33 team members with in three locations. Encouraged a safe and efficient work environment.
Delivery Specialist
Bobs Discount Furniture
01.2011 - 04.2013
- Directly interacted with customers and delivery drivers to deliver furniture, packages, and ordered goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Promoted communication to customers in regards to safe driving limits and keeping abreast of road conditions, weather and other factors.
- Coordinated escalated situation between customers and driver to help encourage deliveries of damage-free goods.
Customer Service Specialist
Bobs Discount Furniture
05.2010 - 01.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier Specialist
Home Depot
02.2009 - 05.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored new team members on sales software system operation.
- Managed special actions such as returns processing and payment reversals for team members.
Cashier Team Lead
Better Valu Supermarkets
03.2006 - 05.2010
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Griswold High School
Griswold, CT07.2008
Skills
- Inventory Management Support
- Forecast Demand
- Warehousing and Delivery
- Effective Customer Communication
- Data Analysis
- Training and Development
- Supply Chain Planning
- Carrier Relationships
- Microsoft Office- Specialize in PowerBI
- Prioritization
- Customer Consulting
- System Implementation
Timeline
Supply Chain Analyst
Bobs Discount Furniture
04.2018 - Current
Supervisor Routing Specialist
Bobs Discount Furniture
04.2013 - 04.2018
Delivery Specialist
Bobs Discount Furniture
01.2011 - 04.2013
Customer Service Specialist
Bobs Discount Furniture
05.2010 - 01.2011
Cashier Specialist
Home Depot
02.2009 - 05.2010
Cashier Team Lead
Better Valu Supermarkets
03.2006 - 05.2010
High School Diploma -
Griswold High School
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