Victoria Wisniewski
Summary
Highly energetic Supply Chain Analyst known for implementing effective processes that deliver cost-saving efficiencies. Polished individual skilled in multitasking while establishing lasting relationships with key stakeholders.
Overview
17
17
years of professional experience
Work History
Supply Chain Analyst
Bobs Discount Furniture
Taftville, CT
04.2018 - Current
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Reported on supply chain KPIs to verify compliance with established standards.
- Implemented best practices and process improvements to boost supply chain performance.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
Supervisor Routing Specialist
Bobs Discount Furniture
Taftville, CT
04.2013 - 04.2018
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Partnered with representatives from different carriers to arrange materials shipments.
- Supervised 33 team members with in three locations. Encouraged a safe and efficient work environment.
Delivery Specialist
Bobs Discount Furniture
Taftville, CT
01.2011 - 04.2013
- Directly interacted with customers and delivery drivers to deliver furniture, packages, and ordered goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Promoted communication to customers in regards to safe driving limits and keeping abreast of road conditions, weather and other factors.
- Coordinated escalated situation between customers and driver to help encourage deliveries of damage-free goods.
Customer Service Specialist
Bobs Discount Furniture
Taftville, CT
05.2010 - 01.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier Specialist
Home Depot
Lisbon, CT
02.2009 - 05.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored new team members on sales software system operation.
- Managed special actions such as returns processing and payment reversals for team members.
Cashier Team Lead
Better Valu Supermarkets
Lisbon, CT
03.2006 - 05.2010
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Griswold High School
Griswold, CT07.2008
Skills
- Inventory Management Support
- Forecast Demand
- Warehousing and Delivery
- Effective Customer Communication
- Data Analysis
- Training and Development
- Supply Chain Planning
- Carrier Relationships
- Microsoft Office- Specialize in PowerBI
- Prioritization
- Customer Consulting
- System Implementation
Timeline
Supply Chain Analyst
Bobs Discount Furniture
04.2018 - Current
Supervisor Routing Specialist
Bobs Discount Furniture
04.2013 - 04.2018
Delivery Specialist
Bobs Discount Furniture
01.2011 - 04.2013
Customer Service Specialist
Bobs Discount Furniture
05.2010 - 01.2011
Cashier Specialist
Home Depot
02.2009 - 05.2010
Cashier Team Lead
Better Valu Supermarkets
03.2006 - 05.2010
High School Diploma -
Griswold High School