Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Wisot

BOCA RATON,FL

Summary

Dynamic CTO and VP of Technology with extensive software development, technology strategy, and team leadership expertise. Proven track record in driving competitive advantage, enhancing operational efficiency, and leading digital transformations across various industries. Skilled in building high-performing teams, maximizing resources, and delivering cutting-edge technology solutions.

Overview

27
27
years of professional experience

Work History

Partner

AKF Partners
Remote
01.2022 - Current
  • Served as a strategic advisor and interim technology leader for companies in healthcare, payment systems, logistics, and insurance industries, focusing on enhancing engineering processes, incident management, service desk operations, and strategic roadmap delivery
  • Led cross-functional teams to drive technology transformations, streamline operations, and deliver projects significantly improving client systems and processes
  • Developed and executed technology roadmaps for clients across diverse industries, achieving key milestones and delivering projects on time and within budget
  • Implemented a robust incident management system for a home improvement organization, resulting in a 30% reduction in system downtime and significantly improving patient care and data security
  • Overhauled service desk operations for a major logistics company, enhancing response times and customer satisfaction by 25% through process optimization and the introduction of efficient ticket-handling systems
  • Partnered with logistics and insurance clients to streamline their technology operations, leading to a 20% increase in operational efficiency and better risk management
  • Orchestrated the seamless migration and upgrade of IT systems for multiple clients, ensuring minimal disruption to business operations and enhancing system capabilities
  • Established and mentored a high-performance IT team to manage and execute projects across sectors, fostering a culture of innovation, continuous improvement, and collaboration
  • Cultivated strong relationships with stakeholders, vendors, and team members to align IT strategies with business goals, ensuring technology investments delivered maximum value.

Chief Technology Officer

ECN Capital / ECN Direct Marketing Solutions
Boca Raton, FL
01.2018 - 01.2021
  • Hired as CTO for a startup designed to simplify the process for customers to find contractors for various home improvement projects with the goal of encouraging clients and contractors to work exclusively with our sister finance company, Service Finance
  • After establishing our base platform, we partnered with a major big-box retailer to run their home improvement business across their 588 stores
  • Responsible for the lifecycle management of all Enterprise IT services, including application framework and development, user experience, and project management
  • Instituted Direct Marketing Service’s Enterprise Program and established standardized governance for all IT operations, including KPIs, metrics, reporting, and SLAs
  • Worked with key executives to establish the company's technology/web presence goals
  • Direct a team of software engineers to implement the necessary functionality and data model to support the needs of the newly formed home improvement businesses
  • Built out the call center to process the incoming leads and work with home improvement contractors across the country to integrate their offerings and CRM data into our program.

Vice President, Omni-Channel Commerce

Guitar Center
Westlake Village, CA
01.2011 - 01.2018
  • Directed all commerce application design and development for the company's 5 brands with a clear goal of creating sustainable applications with a low support cost
  • This includes the design, development, QA, and deployment of the commerce websites, iOS and Android mobile applications, Call Center applications, In-Store POS applications, and store support applications
  • Managed all budgets and timelines through clear and ongoing project goals and progress communication
  • Collaborated with multiple groups, including executive team, marketing and merchandising departments, and third-party vendors, to ensure up-to-date technology and forward movement of corporate and project objectives
  • Relocated and reestablished Musicians Friend from Oregon to Westlake Village including the move and support of all IT applications related to the brand
  • Built a core in-house development team to lower the overall cost of application development by 40% while still leveraging contractors for augmented staff
  • Migrated, upgraded, enhanced, and supported 5 e-commerce websites for Guitar Center Inc., including Guitar Center, Musicians Friend, Woodwind and Brasswind, Musicians Friend, and Music 123
  • Directed the development of a mobile POS application for store associates to leverage on the floor
  • Managed the implementation of a new call center solution for call routing, ticket submission, and commerce transactions across all brands and our various call centers
  • Developed a QA strategy to automate 80% of the regression test suite allowing QA to expand their reach into marketing initiatives without increasing headcount.

Vice President, Software Engineering

BUY.COM
Aliso Viejo, CA
01.1999 - 01.2011
  • Directed a staff of internal and outsourced software developers, designers, and UI teams to drive all aspects of website development, maintenance and governance
  • Established strategic project plans and provided comprehensive thought leadership including design and code guidance standards and search engine optimization initiatives
  • Created tactical in-house systems, developed internal web applications and content management tools to drive the front-end user interface and reduce interaction time with staff
  • Established 6 e-commerce websites for global clientele including MTV, VH1, CMT and FYE
  • Built and managed international websites through minimal in-house efforts in Canada, United Kingdom, Spain, Italy, France and Germany, creating effective tools to localize language and enable international teams to manage their own sites
  • Developed a loyalty point system to increase customer’s return visits
  • The program involved a percentage point system to incentivize customers to not only become return shoppers but to make us their primary online shopping destination
  • Implemented an online marketplace to grow Buy.com’s product count from 1 to 12 million individual products
  • The marketplace program included an automated system for merchants to manage their products and their presence on the Buy.cm website
  • Managed the development of mobile applications for the iPhone, Android, BlackBerry and iPad at a quarter of industry cost utilizing internal and outsourced teams
  • Conceptualized and developed high-level plans for innovative social media campaigns, targeting social media communities to increase branding and product awareness through major Facebook integration projects, multiple Twitter campaigns, a Buy.com channel on YouTube and a social shopping toolbar on the corporate website.

Multimedia/Internet Specialist

SAIC (Science, Application, International Corporation)
San Diego, CA
01.1997 - 01.1999
  • Established and directed a team of multimedia developers while having a hands-on approach to the development of various training programs, web sites, and multimedia presentations for Naval clients of Space and Naval Warfare Systems Command (SPAWAR)
  • Expanded contract 300% due to high quality workmanship on initial projects delivered according to project specifications
  • Developed several web sites for government clients to inform government and military personnel of critical information relating to the High Performance Networks (HIPNET) and Fleet Automated Message Information Systems (FAMIS) programs
  • Designed computer-based training (CBT) programs to instruct military personnel on proper used of geo-location units.

Education

Bachelor of Science - Telecommunications and New Media

SAN DIEGO STATE UNIVERSITY
01.1997

Skills

  • Technology Integration
  • Budget Administration
  • Risk Management
  • Software Architecture
  • Operations Management
  • Staffing and recruiting
  • Strategic Planning
  • Disaster Recovery Planning
  • Contract Management
  • Project Management
  • Training and mentoring
  • Business Development
  • Data Analysis
  • Business process improvement

Timeline

Partner

AKF Partners
01.2022 - Current

Chief Technology Officer

ECN Capital / ECN Direct Marketing Solutions
01.2018 - 01.2021

Vice President, Omni-Channel Commerce

Guitar Center
01.2011 - 01.2018

Vice President, Software Engineering

BUY.COM
01.1999 - 01.2011

Multimedia/Internet Specialist

SAIC (Science, Application, International Corporation)
01.1997 - 01.1999

Bachelor of Science - Telecommunications and New Media

SAN DIEGO STATE UNIVERSITY

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Victoria Wisot