Victoria Wolanek
Tucson,AZ
Summary
To obtain a position with advancement opportunities. I am looking to start as soon as possible. Authorized to work in the US for any employer
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Amazon Pharmacy
09.2022 - Current
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Reviewed medication orders.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Certified Pharmacy Technician
CMOP/ DLH
06.2022 - 09.2022
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume production pharmacy environment.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Property Manager
Valley Income Properties
03.2022 - 06.2022
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated leads for sales and rental properties through cold calls and referrals.
- Followed up on delinquent tenants and coordinated collection procedures.
- Planned special events such as lotteries, dedications and project tours.
Certified Pharmacy Technician
CVS Health
06.2021 - 03.2022
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy profiles efficient.
- Coordinated verification and filling of more than 60 daily prescriptions in high-volume WFH pharmacy environment.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Walgreens
07.2019 - 06.2021
- Answered inbound calls
- Refilled prescriptions
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
Navigator II
Community bridges
10.2019 - 03.2020
- Helped navigate patients to facilities for substance abuse treatment and crisis prevention
Apple, Home Agent
Transcom Worldwide
05.2017 - 09.2017
- Assisted clients proficiently while troubleshooting their issues
- Provided great call times and friendly customer service.
Reservations Agent
ICE.com
04.2016 - 08.2017
- Scheduled appointments for cruise line and open houses
- Consistently made goals for bookings while providing excellent customer service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Generated and reported performance metrics to management to inform decision-making.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Line Cook/Prep Cook/ junior sous chef
The District
04.2015 - 08.2016
- Prepped the kitchen to open daily, stocked the line, tallied inventory, checked temperatures of hot and cold items throughout the day, and positioned staff to assigned areas of the kitchen.
Sales Representative
Triton Technologies, Inc
11.2015 - 01.2016
- Closed inbound sales for our clients while providing consistently excellent customer service skills.
Assistant Store Manager
Taco Bell
01.2015 - 01.2016
- Documented inventory, assisted with scheduling employees, responsible for counting money in safe, and prepped food for rush hours
Customer Care Support
XEROX
02.2015 - 04.2015
- Received inbound calls from clients to service any account needs
- Aided in processing applications for medical benefits.
Customer Service Representative
IQOR
08.2014 - 01.2015
- Aided in trouble shootings and account assistance for a national cell phone provider.
Shift Supervisor
Wendys
01.2012 - 01.2014
- Trained employees to become shift leads, responsible for counting money in safe, took inventory of store products, assisted with scheduling employees, and prepped food.
Roadside Assistance Representative
AAA Call Center
01.2010 - 01.2012
- Received inbound calls from customers and acted as a liaison between the servicing location and the customer.
Breakfast Coordnator / Assistant Manager
Burger King
10.2008 - 05.2010
- Created employee schedules, took inventory, responsible for counting money and depositing money to the bank
- Provided excellent customer service.
Patient Advocate
North General Hospital
01.2006 - 01.2008
- Acted as a liaison between patients and doctors
- Responsibilities included office duties such as filing and general management of documentation.
Education
High school diploma or GED - undefined
Associate - Culinary Arts
Le Cordon Bleu College of Culinary Arts
2016
Skills
- Microsoft Office Programs
- Microsoft Office Programs (10 years)
- Customer Service Skills (6 years)
- Call Center
- Customer Service
- Customer Care
- Bilingual
- Customer Support
- Culinary Experience
- Software Troubleshooting
- Pharmacy Technician Experience
- Active Directory
- Inside Sales
- Medical office experience
- Documentation review
- Google Docs
- Typing
- Spanish
- Windows
- Technical support
- Data analysis skills
- Operating Systems
- Computer Networking
- Network Support
- Computer Literacy
- Help Desk
- Communication skills
- Microsoft Excel
- Computer skills
- Awards
- President's List
- August 2016
- Graduated with high honors for maintaining a GPA of 40
- Certifications and Licenses
- ServSafe
- Pharmacy Technician Certification
- Pharmacy Technician License
- PTCB Certification
- Assessments
- Call Center Customer Service — Proficient
- April 2019
- Measures a candidate's ability to demonstrate customer service skills in a call center setting
- Full results: Proficient
- Receptionist — Proficient
- January 2020
- Using basic scheduling, attention to detail, and organizational skills in an office setting
- Call center customer service — Proficient
- Applying customer service skills in a call center setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Skills
- Computer-literate performer with extensive software proficiency in Excel, PowerPoint and Word
- Ability to accurately maintain computerized and manual filing/documentation systems
- Confident, hard-working employee who is committed to achieving excellence
- Personable with the ability to defuse negative situations
- Ability to multi task and learn new skills rapidly
- Ability to separate personal and professional feelings
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Senior Certified Pharmacy Technician
Amazon Pharmacy
09.2022 - Current
Certified Pharmacy Technician
CMOP/ DLH
06.2022 - 09.2022
Property Manager
Valley Income Properties
03.2022 - 06.2022
Certified Pharmacy Technician
CVS Health
06.2021 - 03.2022
Navigator II
Community bridges
10.2019 - 03.2020
Pharmacy Technician
Walgreens
07.2019 - 06.2021
Apple, Home Agent
Transcom Worldwide
05.2017 - 09.2017
Reservations Agent
ICE.com
04.2016 - 08.2017
Sales Representative
Triton Technologies, Inc
11.2015 - 01.2016
Line Cook/Prep Cook/ junior sous chef
The District
04.2015 - 08.2016
Customer Care Support
XEROX
02.2015 - 04.2015
Assistant Store Manager
Taco Bell
01.2015 - 01.2016
Customer Service Representative
IQOR
08.2014 - 01.2015
Shift Supervisor
Wendys
01.2012 - 01.2014
Roadside Assistance Representative
AAA Call Center
01.2010 - 01.2012
Breakfast Coordnator / Assistant Manager
Burger King
10.2008 - 05.2010
Patient Advocate
North General Hospital
01.2006 - 01.2008
High school diploma or GED - undefined
Associate - Culinary Arts
Le Cordon Bleu College of Culinary Arts
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