Victoria Wolfe
San Bernardino,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Fine Jewelry Consultant (Seasonal)
Signet Jewelers
Riverside , CA
11.2023 - 12.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Developed promotional strategies to increase sales volume.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Greeted customers and provided exceptional customer service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Processed transactions using a point-of-sale system.
Owner Ambassador Lead
Welk Resort Group
Escondido, CA
05.2023 - 05.2023
- Developed marketing campaigns for environmental technologies or services.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Prepared detailed travel itineraries for official business trips abroad.
- Impacted sales results by developing, supporting and executing direct marketing strategies.
- Actively participated in bilateral talks aimed at resolving conflicts between nations.
- Increased sales by attending local events and educating customers on offered services.
- Facilitated communication between relevant parties involved in international negotiations.
- Described and demonstrated product functions, features and benefits in line with product literature.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Worked closely with senior management to develop strategies for improving customer satisfaction ratings.
- Developed standard operating procedures for call center operations, ensuring compliance with organizational policies and industry regulations.
- Kept up-to-date on regulatory changes affecting business operations.
- Interviewed, trained and supervised employees.
- Created effective business plans to focus strategic decisions on long-term objectives.
BDC Representative
Pedder Automotive Group
Temecula, CA
03.2022 - 07.2022
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Scheduled follow-up appointments for customers when necessary.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
Call Center Agent
Dermatology Specialists
Oceanside
11.2017 - 10.2018
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Managed administrative tasks such as scheduling appointments, filing paperwork, preparing billing statements, and answering phones.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Scheduled appointments for patients via phone and in person.
- Responded promptly to inquiries from patients or family members concerning diagnosis or treatment options.
- Inputted patient demographic data into electronic health record system.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Reviewed patient accounts for accuracy on a regular basis.
Education
High School Diploma -
Concorde Career College
San Bernardino, CA07.2020
High School Diploma -
El Camino High School
Oceanside, CA06.2012
Skills
- Creative Thinking
- Strong Communication and Interpersonal Skills
- Order Management
- Team Supervision
- Organization
- Informed Product Selections
- Customer Service
- Building Customer Loyalty
- Computer Proficiency and Microsoft Office
- POS Software
- Positive Customer Engagement
- Flexible Hours
- Exceeding Customer Expectations
References
References available upon request.
Timeline
Fine Jewelry Consultant (Seasonal)
Signet Jewelers
11.2023 - 12.2023
Owner Ambassador Lead
Welk Resort Group
05.2023 - 05.2023
BDC Representative
Pedder Automotive Group
03.2022 - 07.2022
Call Center Agent
Dermatology Specialists
11.2017 - 10.2018
High School Diploma -
Concorde Career College
High School Diploma -
El Camino High School
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