Summary
Overview
Work History
Education
Skills
Very good with computers, numbers, and I learn very quickly.
Timeline
Generic

Victoria Wolfman

Dobson,NC

Summary

Proven leader with extensive experience at Dollar General, adept in staff management and retail operations. Excelled in enhancing customer satisfaction and streamlining store functions, achieving significant improvements in staff training and development. Skilled in money handling and fostering team motivation, consistently delivering results beyond expectations.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Dollar General
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Manager

Dollar General
05.2024 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Dollar General
02.2024 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Store Manager

Dollar General
03.2022 - 02.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Stay at Home Mom

My Home
01.2010 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

GED -

Forsyth Technical Community College
Winston-salem, NC
06.2009

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Retail Operations
  • Workload Management
  • Staff Management

Very good with computers, numbers, and I learn very quickly.

I am very knowledgeable on basic computer functions. I pick up most things the first time I'm taught, and I am very good at anything that involves numbers. 

Timeline

Assistant Manager

Dollar General
08.2024 - Current

Store Manager

Dollar General
05.2024 - 08.2024

Store Manager

Dollar General
02.2024 - 05.2024

Assistant Store Manager

Dollar General
03.2022 - 02.2024

Stay at Home Mom

My Home
01.2010 - 03.2022

GED -

Forsyth Technical Community College

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Victoria Wolfman