Victoria Woo
Concord,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Medical Staff Manager
Kaiser Permanente
01.2020 - Current
- Proven competence and success in financial operations, new business planning, development, implementations
- Leapfrog planning and organization for 2020 and 2021 with successful A grade outcome
- Manages documentation board level relationships pertaining to physician relations and management
- Manages and implements reappointment process to ensure that required data and documents for reappointment (OPPE, peer review, focused practice review) are produced and available for Medical Staff and committee review
- Provides consultation and ensures compliance regarding bylaws, regulatory, legal, and accreditation, medical staff standards
- Participates in accreditation survey readiness activities (NCQA, Joint Commission, MediCal)
- Manages processes for assessing professional staff license and certification expiration is and implements suspension processes consistent with organizational policies
- Act as a liaison, technical adviser, and resource person for the professional and allied staff, administration within each site
- Interpreted requirements and disseminates information to all involved parties to assure necessary compliance, compatibility, and continuous quality improvement of the credentialing process
- Collaborated with the Chiefs of Medical Staff Departments and functions to ensure compliance with by laws
- Provide orientation and training to newly appointed physician leaders for effective oversight and management of their departments credentialing, proctoring, privileging, and reappointment processes
- Provides strategic leadership in bringing together diverse constituencies for the purposes of conceptualizing, articulating, and implementing a shared vision for the medical center and service area
- Develops and executes key strategies and assisting medical center leaders and physicians provide excellent care
- Promotes open, effective, and ongoing communication and the sharing of information among and between KP employees, physician leadership and medical staff.
- Onboarded new employees with training and new hire documentation.
Director of Medical Staff Office
Stanford Healthcare - Valley Care
09.2017 - 08.2019
- Directed the credentialing and re-credentialing, proctoring, privileging and reappointment process for Licensed Independent Practitioners and Allied Health Professionals
- Coordinated to ensure that credentials documents
- Creation and implementation of new bylaws, allied health guidelines, medical staff policy structure
- Leapfrog process implementation for medical staff functions
- Oversight of Ongoing physician monitoring and physician report cards
- Management of Medical board 805 reporting and liaison between physician and hospital for best navigation
- Provided consultation and ensures compliance regarding bylaws, regulatory, legal, and accreditation, medical staff standards
- Participated in accreditation survey readiness activities with regulatory agencies
- Collaborated with the Chiefs of Medical Staff Departments and functions to ensure compliance with medical staff requirements Provided orientation and training to newly appointed physician leaders for effective oversight and management of their department
- Managed and provided support to the medical executive committee, medical staff committees, and hospital board
- Implementation and integration of MSOW credentialing and privileging software.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Manager of Medical Staff
Kaiser Permanente
10.2015 - 09.2017
- Planned, directed, managed, and monitored the day-to-day work activities of the Medical Staff Office, CME and GME, including budget management, workplace safety, and equipment management
- Coordinated reappointment process to ensure that required data and documents for reappointment (OPPE, peer review, focused practice review) are produced and available for Medical Staff and committee review
- Provided consultation and ensures compliance regarding bylaws, regulatory, legal, and accreditation, medical staff standards
- Participates in accreditation survey readiness activities (NCQA, Joint Commission, MediCal)
- Managed processes for assessing professional staff license and certification expiration and implements suspension processes consistent with organizational policies
- Functioned as a liaison, technical adviser, and resource person for the professional and allied staff, administration within each site
- Interpreted requirements and disseminates information to all involved parties to assure necessary compliance, compatibility, and continuous quality improvement of the credentialing process
- Collaborated with the Chiefs of Medical Staff Departments and functions to ensure compliance with by laws
- Provided orientation and training to newly appointed physician leaders for effective oversight and management of their departments credentialing, proctoring, privileging, and reappointment processes
- Provided managerial support and assistance for staff supporting Continuing Medical Education (CME) and Graduate Medical Education (GME) functions
- Ensured systems and process are established to support ongoing regulatory compliance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
Medical Staff Analyst
County of San Mateo
07.2014 - 10.2015
- Maintained primary responsibilities for the direction and coordination of all medical staff support services, monitoring functions, credentialing, re-credentialing, and medical education
- Coordinated and maintains Medical Staff bank accounts; bills and collects dues; makes deposits
- Maintained knowledge of new and changing accreditation, licensing, and educational requirements and assists in their implementation
- Attended Medical Staff department and committee meetings
- Recorded and transcribed meeting minutes and performed follow-up as required.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Researched and adopted new technologies to add value to existing offerings.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified and resolved problems through root cause analysis and research.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Education
Master of Business Administration in Healthcare Management -
Touro University
Los Alamitos, CaliforniaSkills
- Performance Management
- Business Development
- Workforce Management
- Expense Tracking
- Operations Management
- Policy Implementation
- Strategic Planning
- Financial Management
- Business Administration
- Staff Development
- Key Performance Indicators
- Performance Evaluations
Accomplishments
- Spearheaded Medical Staff Office structuring to transition to academic format and managed software implementation that led to successful transition from paper to electronic format.
- Managed process and accomplished Leapfrog A status for multifacility hospital system
Additional Qualifications
Software / Technology Proficiency: Echo, MSOW, MSOW E-Delineate Module, Symplr Peer Review, EPIC EHR, Microsoft Office – Outlook, Word and Excel, Access
Timeline
Medical Staff Manager
Kaiser Permanente
01.2020 - Current
Director of Medical Staff Office
Stanford Healthcare - Valley Care
09.2017 - 08.2019
Manager of Medical Staff
Kaiser Permanente
10.2015 - 09.2017
Medical Staff Analyst
County of San Mateo
07.2014 - 10.2015
Master of Business Administration in Healthcare Management -
Touro University
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