Victoria Woods
Ellenwood,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
TTEC
03.2003 - 11.2023
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Multitasked to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with challenging deadlines.
- Collected vital information to support company and associates through interviews and data analysis.
Insurance Specialist
Delta Dental
12.2021 - 05.2022
- Verify insurance for customers Taking payments document transactions helping customers get verified for insurance.
Cutomer Service Representative
Williams-Sonoma, Inc.
12.2021 - 05.2022
- Analyzed and responded to more than [x] customer service tickets, which resulted in more than [x] minor or major resolutions
- Handled an average of [x] escalations per day, engaging with customers in a friendly, courteous, and professional manner.
Pharmacy Tech
Ultimate Staffing Services
05.2021 - 11.2021
- Communicated with clients regarding medications and suggested additional treatment options when appropriate
- Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports.
Customer Service Rep
Sweet Blessing Bakery
09.2019 - 12.2019
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
medical coding and billing and insurance. - Medical Billing And Coding Insurance
UEI
Stone Mountain, GA04.2024
GED -
Sidney Johnson
Syracuse NY10.2007
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Microsoft excel
- English
- Documentation review
- Microsoft word
- Product Knowledge
- Critical Thinking
- Problem Resolution
- Reading Comprehension
- Problem-Solving Abilities
- Call Center Operations
- Microsoft Outlook
- Documentation
- Microsoft Excel
- Payment Processing
- CRM Software
- Customer Response
- Medical Terminology Knowledge
Certification
CPR certified HIPPIA certified
CPR
CPR and first Aide certified .
Timeline
Insurance Specialist
Delta Dental
12.2021 - 05.2022
Cutomer Service Representative
Williams-Sonoma, Inc.
12.2021 - 05.2022
Pharmacy Tech
Ultimate Staffing Services
05.2021 - 11.2021
Customer Service Rep
Sweet Blessing Bakery
09.2019 - 12.2019
Customer Support Specialist
TTEC
03.2003 - 11.2023
medical coding and billing and insurance. - Medical Billing And Coding Insurance
UEI
GED -
Sidney Johnson
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