Victoria Wren

• Uphold restaurant standards for food and beverage quality, team engagement, financial goals, and guest experiences.
• Coach team members on food safety, sanitation, customer service, and up-selling techniques to drive revenue.
• Price and order food and beverage products, kitchen equipment, and supplies efficiently.
• Implement cost-saving measures while maintaining high service quality.
• Optimize profits through effective control of food, beverage, and labor costs with established standards.
• Motivate staff by acknowledging achievements and instilling accountability through exemplary leadership.
• Emphasize a customer-focused approach to foster loyalty in a local neighborhood restaurant environment.
• Conduct regular inspections of dining areas to ensure cleanliness and proper setup.

• Assessed product stock and monitored monthly inventory to plan corrective actions for cost reduction.
• Coached staff on performance enhancement strategies and customer relations improvement.
• Distributed food to service staff for timely delivery to customers.
• Developed training programs to uphold quality standards across operations.
• Calculated inventory levels and ordered supplies to meet demand forecasts.
• Monitored food preparation methods, portion sizes, and presentation to maintain quality standards.
• Collaborated with server trainees to address and resolve customer concerns promptly.
• Ensured compliance with federal, state, and local regulations regarding food safety standards.

Coordinated with sales and catering teams to ensure event logistics met client specifications.

• Conducted post-event evaluations to identify improvement areas and implement corrective actions.
• Maintained cleanliness and organization of banquet spaces during events.
• Responded swiftly to unexpected changes during events to minimize disruptions.
• Supervised buffet setup, ensuring high-quality presentation of dishes.
• Managed inventory of banquet equipment, including china, flatware, and glassware.