Victoria Wright
Blue Ash,OH
Summary
Dynamic Assistant Branch Manager at Restaurant Depot with a proven track record in operations management and team development. Successfully enhanced customer satisfaction ratings through effective relationship building and coaching. Demonstrated strong leadership by overseeing audits with minimal findings and driving branch sales through strategic cross-selling initiatives.
Work History
Assistant Branch Manager
Restaurant Depot
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Mentored and cultivated novice team members to uphold branch service goals.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Monitored and appraised employees to boost competencies, reach goals, and secure career progression.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Supervised team of 50 branch employees and made recommendations regarding performance evaluations.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with established internal controls and policies.
Education
Skills
- Banking
- Operations management
- Business development
- Team development
- Audit preparation
- Staff education and training
- Relationship building and management
- Employee scheduling
- Staff management
- Regulatory compliance
- Sales expertise
- Staff development
- Customer retention
- Strong interpersonal skills
- Strong leadership
- Branch operations management
- Attention to detail
- Excellent work ethic
- Team player
- Approachable
- Customer relationships
- Friendly
- Coaching and mentoring
- Staff training
- Interviewing and hiring
- Employee development
- Work prioritization
- Team supervision
Timeline
Assistant Branch Manager - Restaurant Depot
Sycamore High School - ,
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