Victoria Wright
Chicago,IL
Summary
Dedicated professional with a strong work ethic, experienced as a Recess/Lunch Monitor. Enhanced student safety and behavior management through effective supervision and collaboration. Demonstrated situational awareness and safe handling procedures, contributing to a positive lunch environment and ensuring efficient meal service.
Overview
6
6
years of professional experience
Work History
Recess/Lunch Monitor
Portage Park Elementary
Chicago, IL
08.2024 - 05.2025
- Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
- Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
- Supported the implementation of school-wide policies and procedures related to student conduct during lunch hours.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Assisted in maintaining an orderly lunch line, ensuring students received their meals quickly and efficiently.
- Enhanced cleanliness in the cafeteria by conducting regular table wipe-downs and monitoring proper trash disposal.
Patient Navigator
Kindbody
Chicago, IL
11.2022 - 10.2023
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Assisted patients in scheduling doctor and healthcare appointments.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
Call Center Representative
Vios Fertility Institute
Chicago, IL
04.2019 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
Certificate Travel & Tourism -
American Airlines Academy
High School Diploma -
Whiting High School
Whiting, INSkills
- Strong work ethic
- Respectfulness
- Safe handling procedures
- Situational awareness
- Teamwork and collaboration
- Problem-solving abilities
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Recess/Lunch Monitor
Portage Park Elementary
08.2024 - 05.2025
Patient Navigator
Kindbody
11.2022 - 10.2023
Call Center Representative
Vios Fertility Institute
04.2019 - 11.2022
Certificate Travel & Tourism -
American Airlines Academy
High School Diploma -
Whiting High School