VICTORIA WRIGHT
Upper Marlboro
Summary
Over 7 years of providing secretarial and customer service support. Excellent organizational abilities combined with strong interpersonal, verbal and written communication skills that allow me to work effectively with others at all levels while maintaining the ability to work independently and sufficiently. Superior competency in using computer software/hardware to gather data, enter and process information while exhibiting enhanced speed and accuracy of administrative tasks. Demonstrates exceptional customer service skills all with the ability to resolve high-tension situation contently. Dynamic Director overseeing every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of Assisted Living with performing skilled coordinating production plans andpersonnel resources to complete work under tight deadlines.resources to complete work under tight deadlines.
Overview
13
13
years of professional experience
Work History
Programs Services Director
Arden Courts ProMedica
02.2018 - Current
- Oversees day to day operations regarding activities and personnel within my community
- Designs a variety of activities that deliver high quality and vibrant social, physical, educational and spiritual activities and programs for all levels of resident’s care needs
- Maintain a calendar of events and community happenings to highlight and increase awareness of our facility
- Engage, recruit, supervise and coach a team of activity assistants to utilize their skills for innovation
- Partner with vendors to provide new and enriching experiences
- Monitor trends and new developments in senior living and related fields to support the development and execution of robust, varied and meaningful programs
- Share strategies and best practices with fellow creative directors
- Utilize tools to measure resident participation and satisfaction
- Host events that create memorable moments shared with our residents and their loved ones as well as staff involvement
- Closely monitor changes in status and communicate with all Nurse practitioners and doctors
- Promote a well trusted and social like environment that everyone can enjoy
- Demonstrates knowledge and experience with residents having Dementia and Alzheimer’s disease and appropriate therapeutic/behavioral interventions
- Coordinates community Events and holidays as well as having an eye for decorating to display with the up most admiration keying on the seasonal changes.
Life Enrichment Coordinator
Mammen Optimum Health Care
06.2015 - 04.2017
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Planned zoo trips, shopping excursions and religious worship opportunities for residents.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Planned, administered and controlled budgets and produced financial reports.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Sports Admin Secretary
Livingstone College
01.2012 - 04.2015
- Handled daily scheduling tasks and provided administrative support for entire department.
- Perform traditional managerial duties across campus, participate in limited on-court or on-field activities during practice (required and voluntary) involving student athletes .
- Perform administrative duties outside practice or competition (e.g., attend meetings involving coaching activities, analyze film).
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Offered technical support and troubleshot issues to enhance office productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Made arrangements for traveling itinerary (hotels & eating) and all other administrative tasks needed.
- Managed office maintenance, ran errands both campus wide and off premises, access all players grades and class schedules and formulated a tutoring work study plan.
- Close relations with player’s advisors and kept families informed accordingly.
Education
Bachelor’s Degree Psychology -
01.2015
High School Diploma -
01.2011
Skills
- CPR/First Aid
- CMT
- Data Analysis
- Microsoft Word
- Microsoft Excel
- Power Point
- Outlook
- Windows and MacOS
- Google Spread Sheet
- Data Base Management
- Staff Management
- Budget Control
- Hiring and Retention
- Verbal and written communication
- Creativity and Innovation
Qualityattributes
- Interpersonal Communication Skills
- Accuracy and Attention to Details
- Key Sales and Marketing Skills
- Conflict Resolution
- Professionalism
- Willingness to Learn
- Strategic Thinking
- Analytical
- Exceptional Work Ethics
- Time Management
- Effective Listening
- Organization
- Technical Competency
- Adaptability
- Reliable
- Creative
- Multi-Tasking
- Decisiveness
- Visionary
- Resilience
- Positive Attitude
- Commercial Awareness
- Non-Certified Nursing Skills
- CMT License
- ETT (Engagement Therapy Treatment Certification)
Certification
CMT
CPR
ETT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePaid time offCareer advancementPersonal development programsHealthcare benefits401k matchPaid sick leaveTimeline
Programs Services Director - Arden Courts ProMedica
02.2018 - Current
Life Enrichment Coordinator - Mammen Optimum Health Care
06.2015 - 04.2017
Sports Admin Secretary - Livingstone College
01.2012 - 04.2015
Livingstone College - Bachelor’s Degree Psychology,
Arthur P. Schalick High School - High School Diploma,
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