Victoria Wurm
Cleveland,OH
Summary
Patient-focused, offers strong background in psychiatric & substance abuse care. Excels in recordkeeping, time management and patient observation. Delivers care to patients with mental or emotional disturbances. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
ABM Industries
10.2022 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected 8-16 patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Behavioral Observer
MetroHealth Medical Center
10.2020 - 08.2022
- Conducted unit rounds every 15 minutes to check on patients and charted behaviors according.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Sports Medicine Intern
Cleveland State University Athletics
08.2019 - 04.2020
- Delivered information and details of interest about facility to visitors.
- Maintained facility compliance with OSHA and school system requirements.
- Prepared equipment for strength training and rehabilitative care.
- Followed and enforced safety measures to avoid workplace issues and maintain patient protection during treatments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lead Cashier
Cleveland Metroparks Zoo
03.2017 - 04.2019
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Education
Health Sciences; Pre-Physical Therapy
Cleveland State University
Cleveland, OHAssociate of Arts - Liberal Arts And Sciences
Bard High School Early College
Cleveland, OH06.2019
Skills
- Activity Monitoring
- Client Transportation
- Charting and Clinical Documentation
- Crisis Intervention
- Medical Terminology Knowledge
- Patient Observation
- HIPAA Requirements
- Feeding Assistance
- Cultural Awareness
- Basic Life Support Understanding
- Conflict Mediation
Certification
- BLS Certified, CPR & AED, American Heart Association - 2021 to 2023
Timeline
Environmental Services Housekeeper
ABM Industries
10.2022 - Current
Behavioral Observer
MetroHealth Medical Center
10.2020 - 08.2022
Sports Medicine Intern
Cleveland State University Athletics
08.2019 - 04.2020
Lead Cashier
Cleveland Metroparks Zoo
03.2017 - 04.2019
Health Sciences; Pre-Physical Therapy
Cleveland State University
Associate of Arts - Liberal Arts And Sciences
Bard High School Early College