Victoria York
Biloxi,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Flex Facilitator / Agent
Foundever
07.2015 - Current
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Assisted with a variety of call types for clients including: Technical support, Pharmacy help desk support, customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Driver
Professional Transportation Inc.
10.2016 - 06.2020
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Navigated challenging weather conditions safely while maintaining on-time pick-up/drop off for the Railroad crews.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Followed all relevant traffic laws and safety regulations.
Customer Service Call Center Agent
Sitel
07.2014 - 01.2015
- Processed debit and credit card and electronic check payments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Cashier
Dominos Pizza Inc.
03.2014 - 07.2014
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Developed and managed relationships with customers to increase customer loyalty.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
Arby's
08.2011 - 03.2014
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive eating experience by greeting customers warmly upon entry and providing assistance as needed.
- Performed cash, card and check transactions to complete customer purchases.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
Education
Some College (No Degree) - Forensic Psychology
Meridian Community College
Meridian, MSHigh School Diploma -
Meridian High School
Meridian, MS05.2011
Skills
- Conflict resolution skills
- Meeting Management
- Financial Management
- Meeting facilitation
- Agenda Setting
- Flexible and Adaptable
- Problem Resolution
- Microsoft Word
- Good Telephone Etiquette
- Microsoft Office
- Time Management
- Troubleshooting
- Team player
- Ability to work independently
- Excellent Communication
- Active Listening
- Task Prioritization
- Computer Skills
- Multitasking
- Data Entry
Timeline
Driver
Professional Transportation Inc.
10.2016 - 06.2020
Flex Facilitator / Agent
Foundever
07.2015 - Current
Customer Service Call Center Agent
Sitel
07.2014 - 01.2015
Customer Service Cashier
Dominos Pizza Inc.
03.2014 - 07.2014
Customer Service Cashier
Arby's
08.2011 - 03.2014
Some College (No Degree) - Forensic Psychology
Meridian Community College
High School Diploma -
Meridian High School
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