Victoria York
Queens
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Caregiver
Sonia Karakatsanis
Whitestone
11.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Reported concerns to nurse supervisor to promote optimal care.
- Provided emotional support and companionship to enhance client well-being.
- Maintained cleanliness and organization in living spaces for safety.
- Communicated effectively with families regarding client status and needs.
- Documented care activities and changes in client behavior accurately.
- Coordinated transportation for clients to medical appointments and social events.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered prescribed medications on a timely basis following care plan instructions.
Pet Sitter
Fidos Playland
Bayside
01.2021 - 08.2024
- Provided attentive care for various pets, ensuring safety and well-being.
- Maintained cleanliness of pet areas, including feeding and sleeping spaces.
- Administered medications to pets as directed by owners and veterinarians.
- Engaged pets in play activities to promote exercise and socialization.
- Monitored pet behavior for signs of distress or health issues.
- Communicated daily updates to pet owners regarding their pets' status.
- Coordinated schedules for multiple pet visits, optimizing time management.
- Developed trusting relationships with pets through consistent interaction and care.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Provided companionship to animals by playing with them or providing belly rubs.
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Checked fences daily for holes or damage that could allow an animal escape.
- Worked collaboratively with other members of the team in order to provide excellent customer service.
- Managed multiple pet care assignments simultaneously, demonstrating strong organizational skills.
Sales Associate
Loft
Bayside
02.2019 - 04.2020
- Assisted customers with product selection and provided personalized service.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and targets.
- Handled customer inquiries and resolved issues efficiently and courteously.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Cashier/Lead Barista
Slim’s Bagels Bayside
Oakland Gardens
09.2017 - 12.2019
- Handled cash transactions and processed payments accurately at the register.
- Trained new cashiers on store policies and cash handling procedures.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Maintained cleanliness and organization of the checkout area for safety standards.
- Answered customer questions and provided store information.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Prepared and served a variety of coffee beverages and specialty drinks.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Engaged customers, providing recommendations based on preferences and menu items.
- Managed inventory, ensuring stock levels met daily operational needs
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
Benjamin N. Cardozo High School
Bayside, NYSkills
- Personal care
- Medication administration
- Meal preparation
- Client documentation
- Problem solving
- Compassionate care
- Team collaboration
- Reliability and punctuality
- Dependable and responsible
- Multitasking and organization
- Order accuracy
References
References available upon request.
Timeline
Caregiver
Sonia Karakatsanis
11.2023 - Current
Pet Sitter
Fidos Playland
01.2021 - 08.2024
Sales Associate
Loft
02.2019 - 04.2020
Cashier/Lead Barista
Slim’s Bagels Bayside
09.2017 - 12.2019
Benjamin N. Cardozo High School