Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
GeneralManager

Victoria Young

Austin,TX

Summary

Dynamic leader with proven expertise in operations management and customer relationship management, honed at Depalma Hotel and other esteemed organizations. Excelled in building teams, enhancing customer satisfaction, and driving sales growth. Skilled in problem resolution and efficient multitasking, achieving notable improvements in performance metrics and profitability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Depalma Hotel
08.2021 - 08.2024
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed and implemented strategies to increase sales and profitability.

Manager on Duty

Lalani Lodging
02.2020 - 08.2021
  • Developed detailed plans based on broad guidance and direction.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Front Desk Manager

Best Western Hewitt Tx
11.2019 - 02.2020
  • Kept accounts in balance and ran daily reports to verify totals.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

MD Hospitality Group
06.2018 - 10.2019
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

Bachelor Of Accounting - Accounting

Great Lakes Jr College
Bad Axe, MI
08.1994

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Staff management
  • Team leadership
  • Customer relationship management

Additional Information

  • Https://www.linkedin.com/in/victoria-young-6539602a5?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app

Certification

Serve safe

Cpr training

Timeline

General Manager

Depalma Hotel
08.2021 - 08.2024

Manager on Duty

Lalani Lodging
02.2020 - 08.2021

Front Desk Manager

Best Western Hewitt Tx
11.2019 - 02.2020

Assistant Manager

MD Hospitality Group
06.2018 - 10.2019

Bachelor Of Accounting - Accounting

Great Lakes Jr College

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Victoria Young