Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Zayas

Pembroke Pines,FL

Summary

Passionate and genuine leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Food and Beverage Executive

Marriott
09.2022 - Current
  • Received cash, made change and issued receipts.
  • Input orders into system at point of sale and created guest checks.
  • Prepared classic, modern and unique cocktails for each customer.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Prepared food and followed safety protocols.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Bartender

California Pizza Kitchen
05.2021 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Hostess

Wunderbar
04.2020 - 11.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Managing reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolve customer concerns and manage requests with utmost professionalism.
  • Monitored dining rooms for seating availability, service, and occupancy limitations.

Waitress

Havanna Restaurant
01.2019 - 03.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Worked in a fast-paced setting, managed multiple priorities and learned new procedures.
  • Establish the pace of the meal in accordance to each table’s individual needs.
  • Delivered genuine hospitality and an exceptional dining experience.
  • Prepared cocktails, coffee and special menu items for customers.
  • Collaborated with staff of other departments to implement special events and functions.

Education

Bachelor of Science - Alternative Medicine

Everglades University
Boca Raton, FL
12.2024

Associate of Arts - Nutrition

Broward College
Fort Lauderdale, FL
01.2023

High School Diploma -

West Broward High School
Pembroke Pines, FL
05.2020

Skills

  • Strategy Management
  • Customer Experience
  • Brand Loyalty
  • Calm and Pleasant Demeanor
  • Anticipating Problems
  • Customer Needs Assessments
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Food and Beverage Executive

Marriott
09.2022 - Current

Bartender

California Pizza Kitchen
05.2021 - 09.2022

Hostess

Wunderbar
04.2020 - 11.2020

Waitress

Havanna Restaurant
01.2019 - 03.2020

Bachelor of Science - Alternative Medicine

Everglades University

Associate of Arts - Nutrition

Broward College

High School Diploma -

West Broward High School

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Victoria Zayas