Victoria Zech
Clover,SC
Summary
Merchandising Execution Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Multi-talented, Multi Unit Manager who is consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
14
14
years of professional experience
Work History
Merchandising Execution Manager
The Home Depot
Atlanta, GA
12.2013 - Current
- Partnered successfully with store management teams to produce positive outcomes in compliance with supplier standards. Delivers results by ensuring efficiency within the teams in District 31.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Through building effective teams within the district, we observed the connection of behaviors to the results in the district teams. Through utilizing leadership competencies we drive to improve results. Bringing this to life in district meetings and supervisor development has had a positive impact on the district as a whole.
- Improving results by developing talent, being action orientated and ensuring accountability.
- District Project Resolution through clear communication and developing relationships with suppliers, store partners and SSC partners. Produced timely project execution through coaching and training supervisor's by planning and contact development.
- Managed quality walk program, including on-site evaluations, internal audits and supplier surveys. Ensured accountability through behavior observations and clear goals through Work load balance.
Assistant Store Manager
The Home Depot
Atlanta, GA
09.2010 - 11.2014
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Credits others for their contributions and accomplishments through recognition of a job well done
- Exceeded company objectives by increasing customer loyalty which in turn increased profitability to 43 million year
- Worked directly with direct reports, department supervisors, peer management team as well district and regional staff to ensure standards are met to create a fun, safe shopping experience for customers and associates
- Built strong relationships with the ever growing Pro Pipeline. Worked through complexity of new Pro Truck implementation and had success with the new program. Increased Pro Loyalty within the store. Applied insights of the industry trends to drive critical initiatives
- Onboarded new employees, including training, mentoring and new hire documentation
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Created and implemented incentive initiative for on-the-job safety and achieved positive results as a store side manager but also within MET
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Education
Bachelor of Science - Nursing
High School Diploma -
1995
Skills
- Builds Effective Teams/Manages Complexity/Drives Engagement
- Self Aware/Eager to Self Develop
- Consistently meet goals
- Project management
- Customer service-oriented
- Deadline-oriented
- Plans and Aligns based on skillset
- Optimizes Diverse talent
- Drives Vision and Purpose
- Exceptional interpersonal communication
- Optimizes Work Processes
- Conflict resolution/Ensures Accountability
- Workday/One Note/Teams Proficient
Timeline
Merchandising Execution Manager - The Home Depot
12.2013 - Current
Assistant Store Manager - The Home Depot
09.2010 - 11.2014
Central Piedmont Community College - Bachelor of Science, Nursing
Providence High School - High School Diploma,
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