Victoria Zimmer
Mishawaka,IN
Summary
Dynamic assessor with a track record of coordinating client assessments and facilitating communication between clients and service providers. Skilled in problem-solving and time management, dedicated to improving client outcomes through comprehensive service planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assessor
Panther Group
08.2025 - Current
- Conducted comprehensive assessments for patients' clinical needs and eligibility.
- Reviewed patient histories to identify relevant medical and psychological information.
- Utilized electronic health record systems to document assessment findings accurately.
- Communicated effectively with patients to gather detailed health information.
- Analyzed assessment data to ensure compliance with regulatory standards.
- Ensured timely completion of paperwork according to agency guidelines.
- Conducted initial assessments of client's needs, clinical history, and mental health status.
Service Coordinator
Humana
Mishawaka , IN
06.2024 - 08.2025
- Monitored email and phone communication to provide prompt responses and solutions.
- Coordinated client assessments and developed individualized service plans.
- Facilitated communication between clients, families, and service providers.
- Conducted regular follow-up visits to ensure compliance with care plans.
- Maintained accurate documentation of client interactions and services provided.
- Educated clients about available resources and support services.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored service delivery to ensure compliance with policies and procedures.
CASE MANAGER
IPMG
West Lafayette, IN
12.2023 - 06.2024
- Develop, update and review all forms and processes using personcentered planning
- Facilitate team meetings, keep individuals/guardians/stakeholders educated, facilitate choice of services and providers
- Assist with development and utilization if natural and other supports for individuals. Oversee implementation of risk plan and incident management.
- Conduct annual unannounced visits, complete LOC screening process
- Facilitated communication between clients, families, and service providers.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Maintained accurate case records and documentation according to agency guidelines.
GROUP FACILITATOR
Landmark
Mishawaka, IN
05.2023 - 09.2023
- Conduct group therapy sessions covering a range of topics from life skills to science of addiction and trauma.
- Create supplemental group content as needed and clarify topic information to patients.
- Help patients to process emotions about what they have been through and help create a plan to deal with those emotions when they come up once out of treatment.
SKILLS COACH MENTOR
Bowen Center
South Bend, IN
01.2020 - 05.2023
- Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
- Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
- Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.
- Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
BUILDING MATERIALS TEAM MEMBER
Menard's
, IN
02.2019 - 02.2020
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
SALES COORDINATOR
Lowe's
Niles, IN
09.2017 - 02.2019
- Maintain records related to sales.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase or rental.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Education
Bachelor of Science (B.S.) - Psychology
MICHIGAN STATE UNIVERSITY
East Lansing, MI08.2017
Skills
- Active Listening
- Problem Solving
- Time Management
- Training on systems of oppression and privilege
- Relationship Building
- Critical thinking
- Organized
- Leader
- Client assessment
- Service planning
- Documentation management
- Case management
- Communication skills
- Telephone communication
- Detail orientation
- Meeting facilitation
- Claims Validation
- Internal Audits
- Clinical assessment
- Electronic health records
- Multidisciplinary collaboration
- Client advocacy
- Effective communication
- Problem solving
- Documentation accuracy
- Resource coordination
- Confidentiality
- Interpersonal skills
Certification
- First Aid
- CPR
- Management and Leadership Series MicroCert
Timeline
Assessor
Panther Group
08.2025 - Current
Service Coordinator
Humana
06.2024 - 08.2025
CASE MANAGER
IPMG
12.2023 - 06.2024
GROUP FACILITATOR
Landmark
05.2023 - 09.2023
SKILLS COACH MENTOR
Bowen Center
01.2020 - 05.2023
BUILDING MATERIALS TEAM MEMBER
Menard's
02.2019 - 02.2020
SALES COORDINATOR
Lowe's
09.2017 - 02.2019
Bachelor of Science (B.S.) - Psychology
MICHIGAN STATE UNIVERSITY