Victoria Zolfarelli
Placentia,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative assistant
Wertz and Company LLP
10.2020 - Current
- Direct assistant to the CEO, handling both professional and personal documents, travel plans, meetings, client communication, emails and phone calls.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Direct communication with clients regarding outstanding invoices and billing.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased office participation in special events by creating detailed calendars and other office updates.
Office Service associate
Aviation Capital Group
09.2019 - 05.2020
- Opening the office every morning, preparing for the day with coffee, snacks and preparing for any meetings for the day
- Handling all major printing projects at high volume
- Taking care of all printers in the office, paper supplies, office supplies, mail operations
- Processing invoices daily, organizing documents and uploading to database
- Keeping record of the ordering for the office supplies, making sure everything is available and organized
- Answering phones, greeting guest, setting up daily meetings, organizing conference rooms and preparing materials for meetings.
Receptionist/Administrative Assistant
Orrick, Sutcliffe, Herrington
08.2018 - 10.2019
- The face of the office, welcoming clients and any visitors with a smile
- Answering phone calls throughout the day, booking meetings for clients and attorneys
- Making sure all hospitality items are taken care of, cleaning and restocking kitchens, keeping track of ordering
- Setting up meetings with beverages, food and supplies requested
- Filling out expense reports, assisting the secretaries with filings, completing daily work for attorneys, logging attorneys’ hours and other needs depending on the day.
Front Office Supervisor
Hyatt House Anaheim Resort and Convention Center
03.2017 - 09.2018
- Handling reports on a daily basis, responding to guest on Medallia, helping the team complete daily check list, assisting with checking in and out guest
- Delivered performance reviews, recommending additional training or advancements.
- Working hard to keeping the team knowledgeable by training on new systems along with teaching individual’s new things on current systems
- Setting leadership examples for agents from being on time, helping any department, being genuine with every guest and much more
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Trained team members on new hotel services and products to support promotional efforts.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared, and delivered reports to various departments.
Guest Service Supervisor/On Site Trainer
Wyndham Hotels and Resorts
09.2015 - 03.2017
- On a daily basis prepared the facility for arriving groups; delegating task to individuals; scheduling lunches/ breaks; training individual staff members and groups
- Also responsible for maximizing occupancy with extranets, inputting reservations, checking-in/out guest efficiently while providing excellent customer service
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Created and delivered effective training materials and courses.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Trained junior team members in customer service strategies and property policies.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
Education
Bachelors Degree of Communications, Public Relations -
California State University
Fullerton, CAAmerican Sign Language -
Mt. San Antonio College
Fullerton, CAAssociates Degree of Communications -
Ohlone College
Fremont, CASkills
- Management Experience
- Microsoft Word/Excel Experience
- Hands on Learner
- Innovative Problem Solver
- Confidence in Group Participation and Leadership
- Calendar Management
- Quality Assurance
- Office Administration
Timeline
Administrative assistant
Wertz and Company LLP
10.2020 - Current
Office Service associate
Aviation Capital Group
09.2019 - 05.2020
Receptionist/Administrative Assistant
Orrick, Sutcliffe, Herrington
08.2018 - 10.2019
Front Office Supervisor
Hyatt House Anaheim Resort and Convention Center
03.2017 - 09.2018
Guest Service Supervisor/On Site Trainer
Wyndham Hotels and Resorts
09.2015 - 03.2017
Bachelors Degree of Communications, Public Relations -
California State University
American Sign Language -
Mt. San Antonio College
Associates Degree of Communications -
Ohlone College
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