Victoria Zonca
Jerome,MI
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
45
45
years of professional experience
Work History
Office Administrator
Lee Temperories
Ann Arbor, MI
08.2019 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered phone calls, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, delivery's, registration, and recordkeeping.
- Delivered clerical support by handling range of routine and special requirements.
Personal Assistant
Nancy Schumann
Chelsea, MI
08.2019 - Current
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal documentation.
- Oversaw all incoming and outgoing regular monthly bills for accuracy and timely payments.
- Coordinated all meal planning and preparations for weekly nutritional meals.
- Provided transportation to necessary appointments.
Flight Attendant
Delta Air Lines, Inc
Detroit, MI
11.1998 - 07.2017
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Owner/Operator
B & Js Wholesale Food Service
Owosso
09.1977 - 04.1997
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
Education
High School Diploma -
Baker College
Owosso, MIBoyd School of Travel And Tourism
Moon County, PA10.1997
Skills
- Team Management
- Inbound Phone Call Handling
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Customer Complaint Resolution
- Customer Inquiries
- Travel Accommodations
- Administrative Skills
- Workforce Management
- Accuracy Improvements
Timeline
Office Administrator
Lee Temperories
08.2019 - Current
Personal Assistant
Nancy Schumann
08.2019 - Current
Flight Attendant
Delta Air Lines, Inc
11.1998 - 07.2017
Owner/Operator
B & Js Wholesale Food Service
09.1977 - 04.1997
High School Diploma -
Baker College
Boyd School of Travel And Tourism
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