Victoria A. Neugent
Summary
Versatile professional with a robust background in dispatch, barbering, and leasing, notably excelling at Acing Dispatch. Demonstrated expertise in problem-solving and customer relationship management, enhancing operational efficiency and client satisfaction. Achieved significant improvements in service coordination and team collaboration, contributing to a notable increase in customer retention and operational productivity.
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Dispatcher
Acing Dispatch
08.2018 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 9 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Communicated with customers to provide delivery updates and resolution.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
Barber
The Aldridge Barbershop
01.2018 - Current
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Styled hair according to customer preferences.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Managed complex appointment schedule for high-volume client base.
- Resolved guest complaints about service or style.
- Managed business customer service, responding to requests and concerns promptly.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
- Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Advised clients on how best to care for hair and maintain health between visits.
- Completed full and partial shaves with clippers and standard and straight razors.
Apartment Leasing Agent
Legacy Personnel
01.2019 - 01.2023
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
- Planned special events such as lotteries, dedications and project tours.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated professional networks by engaging in professional, industry and government organizations.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Generated leads for sales and rental properties through cold calls and referrals.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
Education
High School Diploma -
Putnam City West
Oklahoma City, OK05-2011
Skills
- Driver communication
- Closing tickets
- Traffic monitoring
- Emergency protocols
- Equipment management
- Problem-solving
- Improving operations
- Decision-making
- Service coordination
- Route planning
- Time management
- Critical thinker
- Attention to detail
- Record keeping
- Service planning
- Active listening
- Customer service
- Work order generation
- Customer relationship management
- Schedule management
- Training new hires
- Team collaboration
- Verbal and written communication
Timeline
Apartment Leasing Agent
Legacy Personnel
01.2019 - 01.2023
Dispatcher
Acing Dispatch
08.2018 - Current
Barber
The Aldridge Barbershop
01.2018 - Current
High School Diploma -
Putnam City West
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