Victoria Torres
San Antonio,TX
Summary
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
15
15
years of professional experience
Work History
LeAP Leader – Card Collections Litigation – Affidavits Processing
JPMorganChase/CHASE
03.2025 - Current
- Led and mentored a team of signers and notaries supporting affidavit processing and sworn document execution through daily coaching, issue resolution, and skill development.
- Managed document workflow/queues to meet tight deadlines by balancing inventory, shifting priorities, and production goals in a fast-paced environment.
- Coordinated end-to-end document handling by ensuring sworn documents were scanned/imaged, organized, and routed appropriately to support timely delivery to law firms.
- Improved quality and reduced rework by submitting ad hoc requests and cancelling incorrect templates to prevent downstream errors.
Notary / Imager – Card Collections Litigation – Affidavits Processing
JPMorganChase/CHASE
11.2019 - 03.2025
- Administered oaths and served as witness to signed documents for litigation processes.
- Took sworn testimony (depositions) and verified/certified official documents or copies.
- Scanned/imaged sworn documents, organized files, and ensured document packages were mailed to law firms accurately and on time.
- Executed against tight deadlines with flexibility while maintaining organization and adapting to changing business priorities.
- Balanced inventory queues, deadlines, and priorities to achieve departmental standards and production goals, and submitted ad hoc requests and cancelled incorrect templates to maintain processing accuracy.
Senior Specialist II – CSE
JPMorganChase/CHASE
11.2018 - 11.2019
- Collected and analyzed data, including alerts, transactions, customer demographics, and relevant account information, to identify potential suspicious activity.
- Resolved conflicts and managed customer expectations while providing escalated customer resolutions in a timely and courteous manner.
Specialist I – Branch Operations Support
JPMorganChase/CHASE
04.2017 - 11.2018
- Took incoming calls from branch employees with questions about policy and procedures.
- Resolved complex customer issues and supported document review across a variety of call types while utilizing multiple resources.
- Delivered fast and accurate resolutions while maintaining professional integrity.
Team Lead, Quality / Customer Care
Xerox / Sam’s Club
12.2014 - 04.2017
- Supervised representatives with responsibilities for escalations.
- Worked with Audit, Compliance, and Regulatory constituencies to manage work in accordance with established procedures and relevant regulations and laws.
- Managed employee development, performance management, disciplinary action, and continued education.
Team Leader – Technical Support
KGB_USA / Verizon
11.2010 - 08.2014
- Supervised Technical Support 2 representatives with responsibilities for escalations.
- Managed employee development, performance management, disciplinary action, and continued education.
- Demonstrated strong analytical, problem solving, and time management skills, and strong teamwork and client relationship management.
Education
High School Diploma -
SOUTHERN CAREERS INSTITUTE
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SOUTH SAN ANTONIO HIGH
Skills
- ARMA FILING; FAX, SCAN, IMAGE, ICP, C3, DTS
Timeline
LeAP Leader – Card Collections Litigation – Affidavits Processing
JPMorganChase/CHASE
03.2025 - Current
Notary / Imager – Card Collections Litigation – Affidavits Processing
JPMorganChase/CHASE
11.2019 - 03.2025
Senior Specialist II – CSE
JPMorganChase/CHASE
11.2018 - 11.2019
Specialist I – Branch Operations Support
JPMorganChase/CHASE
04.2017 - 11.2018
Team Lead, Quality / Customer Care
Xerox / Sam’s Club
12.2014 - 04.2017
Team Leader – Technical Support
KGB_USA / Verizon
11.2010 - 08.2014
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SOUTH SAN ANTONIO HIGH
High School Diploma -
SOUTHERN CAREERS INSTITUTE