Victoria Ostenberg
St. Marys,GA
Summary
Highly motivated team player with passion for helping others and experienced in contributing to a positive and productive work environment. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
11
11
years of professional experience
Work History
Paraprofessional-Special Education
Richland School District
12.2021 - 06.2024
- Works collaboratively with classroom teachers in the daily management, organization, monitoring, and safety of students
- Reinforces lessons by reviewing material with students both one-on-one and in small groups
- Reported on student progress, behavior, and social skills to parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Front Office Assistant
Kadlec Clinic/ENT & Audiology
08.2021 - 12.2021
- Carried out daily tasks by professionally communicating with physicians, staff, technicians and medical assistants
- Processed patient insurance information and collected payments
- Scheduled patient appointments and maintained patient files
- Gathered, transcribed and entered medical information into charts
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Administrative Assistant
Miss-Lou Eye Care
01.2020 - 06.2021
- Performed front desk duties, including answering phones, greeting patients, and ordering supplies
- Oversaw patient registration, insurance verification, form completion, fee collection, and appointment scheduling to maintain operational efficiency
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management
- Assisted with referrals and prepared medical records for patients
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Executive Assistant
The Total Woman Boutique
07.2019 - 01.2020
- Scheduled and confirmed initial consultations and follow-up appointments
- Verified client insurance benefits and eligibility for desired products
- Contested denied claims and negotiated with insurance companies to resolve
- Verified prescriptions and obtained diagnosis codes from medical staff
- Processed orders and generated e-invoices using QuickBooks and Cortex software programs
- Converted paper records to Electronic Medical Record (EMR) format
- Maintained computer- and paper-based filing and organization systems for records, reports and documents
Private Nanny
The Lewis Family
10.2018 - 07.2019
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted children with homework assignments and special projects across different subjects.
- Built positive and nurturing environments to support child social and emotional growth.
- Taught children everyday skills and language.
Child Care Provider
Imagination Station
10.2014 - 10.2018
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Part-Time Hostess
Las Palmas Restaurant
03.2013 - 02.2015
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science in Health Systems Management -
Southeastern Louisiana University
Hammond, LA12.2019
Skills
- Active listening
- Communication
- Customer Service
- Problem solving
- Time management
- Collaboration
- Arts and crafts
- Special Education Support
- File Maintenance
- Scheduling
References
- Dr. Bridget Milliken, 601-443-9876
- Mrs April Knight, 509-979-2261
- Mrs. Courtney Lewis, 225-317-8957
Timeline
Paraprofessional-Special Education
Richland School District
12.2021 - 06.2024
Front Office Assistant
Kadlec Clinic/ENT & Audiology
08.2021 - 12.2021
Administrative Assistant
Miss-Lou Eye Care
01.2020 - 06.2021
Executive Assistant
The Total Woman Boutique
07.2019 - 01.2020
Private Nanny
The Lewis Family
10.2018 - 07.2019
Child Care Provider
Imagination Station
10.2014 - 10.2018
Part-Time Hostess
Las Palmas Restaurant
03.2013 - 02.2015
Bachelor of Science in Health Systems Management -
Southeastern Louisiana University
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