Victoria Christine Arroyo
WAUCHULA,FLORIDA
Summary
I am fluent in English andSpanish. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
Work History
Solar Panel Installer
OVERLAND CONTRACTING INC.
Okeechobee , FL
2023.11 - 2024.02
- Attended training sessions regularly in order to stay current on safety procedures and product knowledge.
- Tested connections between components for proper functionality after installation was complete.
- Set up monitoring equipment to assess performance of solar energy systems.
- Laid out and installed mounting hardware, such as brackets, bolts, and screws.
- Organized tools and supplies needed for each job site prior to arrival.
Solar Panel Installer
OVERLAND CONTRACTING INC.
Altha , FL
2022.10 - 2022.12
- Assembled solar modules, panels and support structures to maintain efficient installation, electrical configuration and system maintenance.
- Installed solar panels safely in extreme hot and cold weather, in confined crawl spaces and on roofs of multi-story buildings.
- Attended training sessions on new products, installation methodology and safety and proactively kept solar skills current.
Purchasing Administrator
Florikan
Wauchula , FL
2021.09 - 2022.09
- Maintained accurate records of purchased items, pricing and delivery dates.
- Managed inventory levels to ensure availability of materials needed for production.
- Coordinated the processing of goods received from suppliers.
- Assisted in the development of new purchasing policies and procedures.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Tracked and approved procurement plans and inventory levels.
- Conducted regular inventory audits to prevent stock shortages or excess.
Panel and Metal Fabricator
Pacer Marine Engineering
Wauchula , FL
2018.08 - 2021.08
- Operated fabricating machines to bend and assemble metal components.
- Utilized furnaces and other heating equipment to weld, shape and fuse materials.
- Performed quality checks on equipment and materials, removed damaged or faulty metals and tools and transported waste to appropriate receptacles.
- Completed, filed and organized job reports on completed tasks and products.
- Performed welding, grinding and finishing tasks on fabricated structures.
- Tested and performed quality inspections on completed products.
- Constructed and assembled structural metal components and products.
- Provided on-the-job training and coaching for new team members.
- Clean work area after each shift is completed to maintain a safe working environment.
- Install hardware on fabricated items such as hinges, handles or brackets using hand tools.
- File rough edges of metal after cutting operations are completed.
- Operate cutting torch or welding machine to cut or join metal parts according to layout specifications.
- Follow safety protocols when operating fabricating machines.
- Secure components together with bolts and screws using power wrenches.
- Set up and operate fabricating machines such as shears, brakes, rolls, presses, saws, drills, and grinders to cut, bend, form or shape metal parts.
- Weld components in flat, vertical or overhead positions using electric arc-welding equipment.
Childcare Assistant
East Coast Migrant Head Start Project
Bowling Green , FL
2017.11 - 2018.05
- Provided guidance on social interaction among peers within the group setting.
- Supervised naptime routines and ensured proper sleep habits were maintained.
- Engaged children in meaningful conversations regarding their day-to-day experiences.
- Provided safe, nurturing and stimulating environment for children.
- Carried out regular inspections of premises to ensure health and safety standards are met.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
- Maintained accurate records of attendance, meals served, medication administered.
- Responded promptly to incidents or emergencies according to established protocols.
- Ensured compliance with relevant legislation, standards and regulations.
- Participated in professional development opportunities related to childcare practices.
- Conducted daily health checks including temperature taking and recording results.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Maintained a clean, organized classroom environment conducive to learning.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Observed and monitored the safety of all children in care.
Customer Service Representative
Agero
Sebring , FL
2015.12 - 2017.10
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Implemented innovative methods for streamlining the customer service process.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Associate
Hibbetts Sports
Wauchula , FL
2015.08 - 2016.11
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Hardee Senior High School
Wauchula, FL2010-06
Skills
- Team Training
- Equipment Inspections
- Work order completion
- Site analysis
- Data Entry
- Account updating
- Inbound and Outbound Calling
- Scheduling
- Paperwork Processing
- Call Management
- Information Security
- Retail sales customer service
- Filing
- Product Promotion
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Solar Panel Installer
OVERLAND CONTRACTING INC.
2023.11 - 2024.02
Solar Panel Installer
OVERLAND CONTRACTING INC.
2022.10 - 2022.12
Purchasing Administrator
Florikan
2021.09 - 2022.09
Panel and Metal Fabricator
Pacer Marine Engineering
2018.08 - 2021.08
Childcare Assistant
East Coast Migrant Head Start Project
2017.11 - 2018.05
Customer Service Representative
Agero
2015.12 - 2017.10
Sales Associate
Hibbetts Sports
2015.08 - 2016.11
High School Diploma -
Hardee Senior High School
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