Victoria E. Crozier
Titusville,Fl
Summary
Proficient in using diagnostic equipment and conducting comprehensive eye exams. Strong interpersonal skills with an ability to build a rapport with patients. Highly motivated and dedicated to helping others.
Overview
3
3
years of professional experience
Work History
Optometric Technician
Tres Vision center
Merritt Island, FL
08.2024 - Current
- Conducted visual field tests to detect abnormalities in peripheral vision.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.
- Collected essential medical information and documented data in EHR platform.
- Working up patients according to the doctor's preference.
- Taking images, such as RNFL and MAC OCT.
- Conducting refractions.
- Slit lamp exams and pressure checks.
- Trained new staff on optometric testing procedures and clinic protocols.
Customer Service Manager
Park N Cruise
Merritt Island, FL
01.2022 - 01.2024
- Responding to customer inquiries via phone, email, and chat.
- Resolving customer complaints and issues.
- Counting cash.
- Processing customer card payments and refunds.
Education
High School Diploma -
Space Coast JR/SR High
Port Saint John, FL01-2023
Some College (No Degree) - Bachelor's Degree in Healthcare Management
Eastern Florida State College
TitusvilleSkills
- Communication
- Time management
- Dedication
- Patience
- Adaptability
Timeline
Optometric Technician
Tres Vision center
08.2024 - Current
Customer Service Manager
Park N Cruise
01.2022 - 01.2024
High School Diploma -
Space Coast JR/SR High
Some College (No Degree) - Bachelor's Degree in Healthcare Management
Eastern Florida State College