Victoria E. Roccaforte

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Reviewed and verified customer information and insurance provider information.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Communicated directly with doctors offices via telephone, fax and email.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Collected co-payments or full payments from customers.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Counted, measured and compounded medications following standard procedures.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
• Entered and processed patients' prescriptions into internal system.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
• Resolved concerns with products or services to help with retention and drive sales.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Resolved concerns with products or services to help with retention and drive sales.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Performed data entry and completed proper paperwork.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Monitored and adjusted inventory levels to meet customer needs and demands.
• Established protocols to use for inventory control and management, streamlining internal process.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
• Received new stock and input values into computer system.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Stocked designated items on shelves, end caps and displays.
• Stocked shelves to match planogram images and instructions.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Updated merchandise pricing to match new values and special promotional rates.

• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Established strong vendor relationships to maintain and support business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Greeted customers entering store and responded promptly to customer needs.

• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
• Optimized information gathering and presentations with implementation of practical filing system.
• Sorted and classified documents into appropriate filing systems for increased traceability.