Victoria Elizabeth Fletcher
Hampton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Student Ambassador
Mercer University Atlanta Office Of Career Management
McDonough , GA
05.2022 - Current
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
- Supervised onboarding procedures for incoming freshman, supporting transition into university life.
- Led campus tours for prospective students every semester.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Smoothed registration processes, offered technical support and organized paperwork.
- Distributed mail, filed documents and answered telephone calls.
- Scanned transcripts, test scores and other records.
CNA
Visting Angels
Fayetteville , GA
11.2014 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained client medical history, medication information, symptoms and allergies.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Server and Shift Lead
IHOP
McDonough , GA
02.2014 - 03.2016
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Bay Breeze Seafood Restaurant
Hampton , GA
05.2012 - 02.2014
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Home Health Aide
Privet Duty
Stockbridge , GA
06.2009 - 02.2014
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Administered prescribed medications under direction of physician.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Documented vital statistics and coordinated with health care providers.
- Provided direct personal care and administrative services to clients.
- Improved patients' comfort with massage and application of topical treatments.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
Server and Cook
Cracker Barrel
McDonough , GA
09.2009 - 05.2012
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected orders and relayed them to bartenders quickly and accurately.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Bartender and Host
Ruby Tuesday
McDonough , GA
11.2005 - 09.2009
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Taught employees bar sales techniques, resulting in higher profits.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Recorded available tables after seating each party using specialized seating software.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Checked and restocked server areas and organized and got change for front counter.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Bachelor of Science - Health Information Technology
Mercer University
Macon, GA08.2017
High School Diploma -
Penn Foster College
Scottsdale, AZ03.2017
Skills
- EMR / EHR
- Medical office administration
- Wound care specialist
- Responding to emergencies
- Campus tours
- Public Speaking
- Event Planning
- MS Office
- Multitasking Abilities
- Point of sale operation
- Dementia and Alzheimer's knowledge
- Patient-focused care
Certification
- CNA - Certified Nurse Assistant C.N.A # 0030031668
Timeline
Student Ambassador
Mercer University Atlanta Office Of Career Management
05.2022 - Current
CNA
Visting Angels
11.2014 - Current
Server and Shift Lead
IHOP
02.2014 - 03.2016
Server
Bay Breeze Seafood Restaurant
05.2012 - 02.2014
Server and Cook
Cracker Barrel
09.2009 - 05.2012
Home Health Aide
Privet Duty
06.2009 - 02.2014
Bartender and Host
Ruby Tuesday
11.2005 - 09.2009
Bachelor of Science - Health Information Technology
Mercer University
High School Diploma -
Penn Foster College
- CNA - Certified Nurse Assistant C.N.A # 0030031668
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