Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Hi, I’m
Victoria Foley
Pelzer,SC
Summary
Overview
8
years of professional experience
Work History
Born Again Bookkeeping
Business Owner
02.2020 - 10.2021
Job overview
- Assisted clients with PowerChurch, Aplos, Quickbooks and Wave Accounting Software
- Provided Account Reconciliation and Third Party Oversight
- Managed automated importation from banks
- Created Import files from PDF bank statements
PowerChurch Software
Information Technology Support Specialist
05.2018 - 02.2020
Job overview
- Assisted customers with software configuration
- Resolved accounting and membership errors
- Advised on correct Non-profit bookkeeping practices
- Assisted with payroll and tax setup, and corrections
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Heritage Galleries
Artist
06.2016 - 06.2018
Job overview
- Craft and paint replicas of Victorian Tin Soldiers
- Ordered and maintained adequate supply of materials, supplies and equipment
- Exercised and demonstrated use and mastery of elements of design to meet goals
- Contributed to creative process through original ideas and inspiration
Salerno Properties
Property Manager
11.2014 - 10.2017
Job overview
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Followed up on delinquent tenants and coordinated collection procedures
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Administered operations to handle needs of more than 11 tenants across 5 property units
- Verified income, assets and expenses and completed file tracking sheet for each applicant
Education
American Public University System
from Accounting and Business/Management
University Overview
- Relevant Coursework: Accounting I & Accounting II
- Relevant Coursework: Accounting for Businesses
- Relevant Coursework: Business Administration
Arlington High SchoolArlington, TX
High School Diploma
University Overview
- Relevant Coursework: Business & Accounting
- Computer Club Member
- Arlington Political Activist Club Member
Skills
- Financial Recordkeeping
- Record Reconciliation
- Document Coding and Classification
- MS Office Expertise
- Google Workspace
- Software Evaluation
- Customer Support Needs Assessment
- User Experience
- Software Diagnosis
- Training Material Development
- Help Desk Support
- Application Installation
- Microsoft Windows and Apple Operating Systems
Timeline
Business Owner
Born Again Bookkeeping
02.2020 - 10.2021
Information Technology Support Specialist
PowerChurch Software
05.2018 - 02.2020
Artist
Heritage Galleries
06.2016 - 06.2018
Property Manager
Salerno Properties
11.2014 - 10.2017
American Public University System
from Accounting and Business/Management
Arlington High School
High School Diploma
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