Victoria Foley
Vancouver,WA
Summary
Customer relations manager with over 10 years of experience in customer service and hospitality. Proven ability to enhance customer satisfaction and streamline service processes. Seeking to transition into a Human Resources generalist role to apply skills in employee relations, recruitment, and training.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
Target
Winchester, VA
12.2024 - Current
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Analyzed customer feedback data to identify areas for improvement in products or services.
- Resolved escalated customer service issues in a timely manner.
- Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
Human Resources Assistant
Target
Front Royal, VA
11.2023 - 12.2024
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Performed administrative tasks related to payroll processing or benefit administration.
- Directed planning, organizing, and coordination of company events designed for team recognition.
- Delivered administrative support for HR projects and initiatives
Education
Associate of Applied Science - American Sign Language To English Interpretation
Northern Virginia Community College
Annandale, VA05-2024
Bachelor of Arts - Interpersonal And Organizational Communication
George Mason University
Fairfax, VA08-2021
Skills
- Strong interpersonal skills, fostering effective cross-functional teamwork
- Excellent verbal and communication skills, facilitating clear HR policy communication
- Pursued Human Resources Management certification to expand expertise and qualifications
Skills
- Effective communication
- Quick adaptability
- Employee onboarding
- Training facilitation
- Administrative assistance
- Teamwork and collaboration
- Organization and prioritization
- Administrative support
- Microsoft office and DocuSign
Certification
- Human Resources Management Certificate - Cornell University
Timeline
Customer Relations Manager
Target
12.2024 - Current
Human Resources Assistant
Target
11.2023 - 12.2024
Associate of Applied Science - American Sign Language To English Interpretation
Northern Virginia Community College
Bachelor of Arts - Interpersonal And Organizational Communication
George Mason University
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