Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
VICTORIA TREVINO

VICTORIA TREVINO

Vancouver,WA

Summary

Innovative Platform Manager known for productivity and efficiency in task completion, excelling in contract lifecycle management, and process improvement. Possess specialized skills in platform strategy development, cross-functional team leadership, and technology integration. Excel at problem-solving, strategic planning, and communication, ensuring success in dynamic environments. Passionate about creating impactful policies and empowering teams for success.

Overview

10
10
years of professional experience

Work History

Platform Manager, Contracts and PreConstruction

Adair Homes, Inc.
Vancouver, WA
11.2024 - Current
  • Managed full contract lifecycle, including review, corrections, lien processing, and financial analysis.
  • Handled contractor complaints, escalated customer calls, and conducted price allocation reviews.
  • Created process documentation across departments for CRM training, project administration, contracts, and purchasing.
  • Created and published internal policies with attention to formatting, document control, and distribution.
  • Reviewed and approved construction releases, change orders, and office purchases company-wide.
  • Led company training initiatives while supporting IT ticket resolutions and updating internal web portal.

Contract & Process Improvement Manager

Adair Homes, Inc
Vancouver, WA
11.2022 - 11.2024
  • Established project plans, timelines, milestones, budgeting requirements, resources needed, for successful implementation of new processes.
  • Collaborated with cross-departmental teams to identify areas for process improvement and develop solutions.
  • Developed standard operating procedures for new processes across various departments.
  • Engaged in continuous improvement activities by identifying trends and developing action plans accordingly.
  • Provided training to team members on process improvements initiatives.

PreConstruction Manager

Adair Homes, Inc.
Redmond, OR
03.2020 - 11.2024
  • Led Project Administrators across four states, overseeing staffing, training, and performance reviews.
  • Managed PreConstruction department KPIs, quarterly goal setting, and strategic initiatives.
  • Handled escalated customer issues and collaborated with regional teams to ensure smooth operations.
  • Reviewed and approved all change orders, ensuring speed and accuracy in documentation and execution.
  • Established and enforced department standard operating procedures.

Regional Project Administrator

Adair Homes, Inc.
Redmond, OR
11.2019 - 03.2020
  • Partnered with regional and department leadership to forecast construction releases and support process improvements.
  • Supported hiring decisions, conducted performance evaluations, and facilitated cross-team communication.
  • Participated in regional leadership meetings and company planning efforts.

Senior PreConstruction Administrator

Adair Homes, Inc.
Redmond, OR
12.2018 - 11.2019
  • Trained and supported administrators across OR, ID, and AZ branches.
  • Conducted weekly performance meetings, reviewed change orders, and managed release forecasts.
  • Maintained timecard and expense approvals for direct reports.

PreConstruction Administrator

Adair Homes, Inc.
Redmond, OR
03.2018 - 12.2018
  • Guided homeowners through site development and PreConstruction milestones.
  • Maintained documentation, communicated with customers and third parties, and updated project schedules.
  • Processed change orders and handled office administrative duties.

Office Manager

Arrowood Development LLC
Bend, OR
10.2015 - 03.2018
  • Managed permitting, insurance verification, and contractor compliance for 150+ home developments.
  • Oversaw HOA coordination, ARC submittals, and new home agreement processing.
  • Handled HR duties including payroll, hiring, and tax filing.
  • Supported event planning, safety oversight, and model home transitions.
  • Assisted with accounts receivable/payable, bank reconciliations, and subcontractor management.

Education

Bachelor of Science - Child & Family Development

San Diego State University
San Diego, CA
01.2007

Skills

  • Salesforce, IHMS, and Kova CRM Systems
  • Team training and documentation
  • Policy writing and creation
  • Customer service and conflict resolution
  • Process improvement
  • Contract management
  • Policy development
  • Business process reengineering
  • Complex Problem-solving

Accomplishments

  • Surpassed 100.2% of construction release goals in first year as manager-the highest in company history.
  • Authored an 20-chapter department training manual with full visual SOPs.
  • Selected for all company volunteer and culture committees over a 7-year tenure.

References

References available upon request.

Timeline

Platform Manager, Contracts and PreConstruction

Adair Homes, Inc.
11.2024 - Current

Contract & Process Improvement Manager

Adair Homes, Inc
11.2022 - 11.2024

PreConstruction Manager

Adair Homes, Inc.
03.2020 - 11.2024

Regional Project Administrator

Adair Homes, Inc.
11.2019 - 03.2020

Senior PreConstruction Administrator

Adair Homes, Inc.
12.2018 - 11.2019

PreConstruction Administrator

Adair Homes, Inc.
03.2018 - 12.2018

Office Manager

Arrowood Development LLC
10.2015 - 03.2018

Bachelor of Science - Child & Family Development

San Diego State University

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