Victoria Holbrook
Tampa,Florida
Summary
A results-driven professional with an extensive background in customer service. Consistently utilizes skills and experience to foster positive relationships with clients and team members with a proven ability to lead and maximize efficiency in all areas.
Overview
4
4
years of professional experience
Work History
Client Support Associate
Franklin Street
12.2024 - Current
- Experienced Client Support Associate in commercial insurance with a strong background in billing, invoicing, and ensuring loan and carrier compliance.
- Skilled in processing certificates, endorsements, and interpreting policies and contracts.
- Build and maintain strong relationships with wholesalers and carriers to secure optimal outcomes for all clients.
- Key point of contact, streamlining communication between clients and team members, while working directly with Account Managers to effectively manage a $2 million dollar book of business and maintain a minimum of 90% client retention.
- Dedicated to providing exceptional client service, maintaining accurate records, and resolving issues promptly to ensure seamless transactions on all fronts.
Technical Assistant
Franklin Street
12.2023 - 12.2024
- Managed Master Policy renewal for 100+ accounts including billing and invoicing, premium allocations and adjustments, creating and issuing Certificates of Insurance, while ensuring clear communication and timely delivery prior to the renewal deadline.
- Handled customer and lender inquiries, ensured client compliance, and provided individual solutions to meet differing client needs.
- Played a key role in rolling out a quote database to track market trends, enabling more informed decisions and enhanced client service department-wide.
- Skilled in managing policy changes, and delivering exceptional service focusing on quality and efficiency.
- Aided in training my replacements before moving onto a higher role within the company.
Server
Olive Garden
06.2023 - 12.2023
- Delivered high-quality service, managed multiple tables efficiently, and created a welcoming atmosphere for guests.
- Skilled in menu knowledge, upselling, and handling customer requests with professionalism.
- I collaborated with kitchen and bar staff to ensure timely and accurate order fulfillment and committed to maintaining high standards of cleanliness and organization.
Service Manager
Chipotle
10.2021 - 11.2022
- Delivered exceptional customer service, ensuring a positive experience for guests during all transactions and interactions.
- Managed all front-of-house operations, including overseeing staff, delegating tasks, and ensuring all company standards for service and cleanliness were met.
- Maintained a clean and fully stocked work environment, ensuring readiness for peak hours and facilitating a welcoming atmosphere for customers.
- Handled inventory management, ensured ideal stock levels, tracked product usage, while focusing on minimizing waste.
- Administered cash management, including all cash register operations, maintaining balanced drawers, and carried out cash reconciliation to ensure accuracy.
- Trained and mentored team members, facilitating a collaborative and high-performing work environment.
Education
Bachelor of Science - Business Management
University of South Florida
Tampa, Florida05.2023
Skills
- Verbal and Written Communication
- Client Relationship Building
- Sales Support
- Ability to learn on the job
- Time Management
- Attention to detail
- Proficient in Image Right and AMS360
- Proficient in PowerPoint, Excel, Microsoft Word, Microsoft Teams, and Outlook
Timeline
Client Support Associate
Franklin Street
12.2024 - Current
Technical Assistant
Franklin Street
12.2023 - 12.2024
Server
Olive Garden
06.2023 - 12.2023
Service Manager
Chipotle
10.2021 - 11.2022
Bachelor of Science - Business Management
University of South Florida
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