VICTORIA I. CALDERA

• Implemented effective pricing strategies that increased profits while maintaining customer loyalty.
• Engaged in regular weekly revenue calls to assess group risks, identify growth potentials, and execute effective FIT and BT strategies consistently.
• Established ambitious goals for the sales team to promote achievement and surpass business targets.
• Drafted detailed sales reports for distribution to management.
• Implemented effective strategies to connect with key clients, leading to higher satisfaction levels and recurring business.
• Built relationships with customers and industry professionals to establish long-term business growth.
• Achieved a 200% year-over-year increase in contract business.
• Succeeded in transitioning clientele's business from a comp set to our hotel.

• Generated over $160k in revenue within the first three months, bringing new corporate business & events
• Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
• Successfully expanded customer reach into previously untargeted markets by utilizing a mix of sales techniques, including cold calling, prospecting, and networking.
• Created marketing materials for sales, customer relations, and management purposes.
• Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
• Attended trade shows, community events, and industry meetings to build and maintain rapport with competitor hotels, lead sources, clients, and the local community.
• Managed two hotel sales and marketing plans to support business objectives.
• Conducted client presentations and site inspections.
• Drove sales by effectively up-selling and cross-selling products to maximize profitability.
• Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.

• Managed overall upkeep and renovation activities to maintain operational efficiency and visual appeal of premises.
• Ordered supplies as necessary while maintaining a cost-effective approach to procurement.
• Provided support to the executive team by preparing reports, memos, letters, and other documents as needed.
• Maintained a comprehensive filing system for all company documents and records.
• Actively participated in meetings with senior management teams to provide updates on operational issues.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Intern

• Compiled and analyzed financial information
• Researching and documenting tax filing
• Account reconciliations
• Contacted customers to ensure the collection of all necessary documentation
• Organized files to support the audit team

Receptionist

• Provided comprehensive support for company employees in terms of clerical tasks such as copying, faxing, and file management.
• Provided professional customer service by addressing and resolving customer concerns.

• Listened to parent directions and followed guidelines for all aspects of children’s care.
• Taught students how to effectively study, take notes and complete test questions.
• Coached students through challenging material with positive reinforcement and encouragement.
• Supported students in homework assignments, helping identify and address specific concerns.

• Built excellent customer relations for future business.
• Posted numbers well above and beyond expectations.
• Administered all point of sale opening and closing procedures.
• Operated a cash register to process cash, check and credit card transactions.
• Directed strategic initiatives to achieve daily, monthly, quarterly, and yearly sales.