Victoria J. Simonovich
Administrative Customer Service Associate
Aptos,CA
Summary
A customer service professional who brings valuable experience in addressing and resolving customer issues effectively and efficiently. Known for implementing a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable, with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Beach Street Inn and Suites
04.2025 - Current
- Increases customer loyalty with exceptional communication skills and personalized service.
- Utilizes strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Contributes to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Maintains accurate records of guest information, payments, and reservations using hotel management software systems.
Seasonal Project Manager
Timberland Construction 831
06.2017 - Current
- Successfully managed multiple large-scale projects by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Increased client satisfaction by establishing positive relationships with clients through regular communication and attentive service, leading to repeat business opportunities.
- Ensured compliance with all relevant regulations and codes, facilitating smooth inspections and approvals from local authorities.
Technical Lead
Bed and Biscuits / Groomingdales
09.2022 - 03.2025
- Trained new team members on facility processes, contributing to a cohesive work environment focused on quality animal care.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Safeguarded both animals and staff by adhering to strict safety protocols while handling hazardous substances or equipment.
- Maintained accurate inventory of supplies, ordering necessary materials as needed to ensure adequate stock levels.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Education
High School Diploma -
Santa Cruz City School District
05.2001 -
CPR Certification -
Canine
05.2001 -
Skills
Customer service
Front office support
Microsoft office
Office management
Project management
Time management
Attention to detail
Supply management
Timeline
Front Desk Agent
Beach Street Inn and Suites
04.2025 - Current
Technical Lead
Bed and Biscuits / Groomingdales
09.2022 - 03.2025
Seasonal Project Manager
Timberland Construction 831
06.2017 - Current
High School Diploma -
Santa Cruz City School District
05.2001 -
CPR Certification -
Canine
05.2001 -
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