Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Victoria K. Gonzales

Victoria K. Gonzales

Westminster,CO

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 25 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

31
31
years of professional experience

Work History

Regional Administrative Assistant

AutoZone
02.1998 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for regional team.
  • Generated reports, letters/documents and presentations using Microsoft Office (excel, word, and powerpoint).
  • Monitored supervisors' work calendars and scheduled appointments, meetings and travel.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Planned and organized regional events with over 100 attendees including, but not limited to, booking travel and worked with different vendors to ensure flawless presentation while adhering to limited fixed budget.
  • Submitted expense reports for staff members and submitted office expenses to AP for payment.
  • Human resource duties including, but not limited to, running criminal background checks, drug test results, eHire support, and recruiting to hire support.
  • Answered on-demand benefits, payroll, and/or policy and procedure questions.
  • Created, analyzed, and/or maintained reports for regional team and/or other administrative assistants within AutoZone overall.

Customer Service Representative

AutoZone
04.1992 - 01.1995
  • Answered constant flow of customer calls with minimal wait times
  • Responded to customer requests for products, services and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Abraham Lincoln High School
Denver, CO

Some College (No Degree) - Word Processing

Mansfield Business College
Denver, CO

Skills

  • Office and Calendar Management, Project Planning
  • Reading Comprehension, Grammar, Correspondence Writing, Mail Management
  • Administrative Support, Answering Phones, Typing Proficiency, Excel Spreadsheets, Filing, Document Retrieval
  • Data Entry Documentation
  • Self Starter, Customer Service, Spreadsheets
  • Office Supplies, Office Equipment Maintenance
  • Employee Timesheet Processing
  • Microsoft Office, Lotus Notes
  • Travel Planning, Budgeting, Status Updates
  • Customer and Client Relations
  • Internal Communications
  • Time Management

Timeline

Regional Administrative Assistant

AutoZone
02.1998 - 02.2023

Customer Service Representative

AutoZone
04.1992 - 01.1995

Abraham Lincoln High School

Some College (No Degree) - Word Processing

Mansfield Business College

Similar Profiles

CREATE PROFILE
Victoria K. Gonzales