Victoria L Alvarado Mena
San Antonio,TX
Summary
Shift Leader with expertise in enhancing customer satisfaction and operational efficiency at La Panaderia. Proficient in inventory management, employee training, and task delegation, resulting in improved team performance. Recognized for accuracy in cash handling and building strong customer relationships. Demonstrated leadership by fostering team cohesion and optimizing daily operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Shift Leader
La Panaderia
San Antonio, TX
07.2022 - 05.2025
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Maintained an organized work environment by delegating tasks effectively.
- Monitored inventory levels and ordered supplies to ensure operational efficiency.
- Verified cash drawers during opening and closing shifts for accuracy.
- Counted cash on hand at shift changes to prepare bank deposit statements.
- Assisted in training new employees on shift operations and company policies.
- Collaborated with management to establish performance goals and assess progress.
- Coordinated with shift leaders to facilitate smooth transitions between shifts.
Drive-Thru Cashier
La Unica
San Antonio, TX
05.2022 - 07.2022
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Verified that orders were accurate and complete before delivering them to customers.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
Waitress
La Taqueria de Jalisco
San Antonio, TX
06.2018 - 08.2021
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated daily specials to customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided accurate change for cash transactions using a cash register system.
- Checked back with customers throughout meal service to ensure satisfaction.
- Greeted customers and provided menus.
- Organized take-out orders efficiently according to customer requests.
- Answered questions about menu items, ingredients, and pricing.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
High School Diploma -
Highlands High School
San Antonio, TX05-2022
Skills
- Customer service
- Employee training
- Inventory management
- Cash handling
- Task delegation
- Performance evaluation
- Team collaboration
- Communication skills
- Staff training and development
- Sales reporting
- Strategic thinking
Languages
Spanish
Professional
English
Professional
Timeline
Shift Leader
La Panaderia
07.2022 - 05.2025
Drive-Thru Cashier
La Unica
05.2022 - 07.2022
Waitress
La Taqueria de Jalisco
06.2018 - 08.2021
High School Diploma -
Highlands High School
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