Victoria L. Lee
Milwaukee,WI
Summary
Dedicated Transit Professional with 15+ years of experience in public transportation, passenger safety, ADA compliance, and operational support. Proven ability to safely operate transit vehicles, manage passenger behavior, maintain strict adherence to schedules and regulations, and support dispatch and clerical transit operations. Recognized for reliability, strong customer service, and detailed reporting of incidents and mechanical concerns. Experienced in both front-line bus operations and behind-the-scenes coordination as an Extra Clerk.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Extra Clerk
Milwaukee County Transit System
Milwaukee, WI
08.2024 - Current
- Oversee daily transit operations by ensuring timely operator attendance and reassigning open assignments as necessary.
- Oversee route adjustments and communicate updates to over 200 operators
- Process up to 50 operator absence and miss reports with accuracy and efficiency.
- Assist with public information on timetables, routes, and transit policies.
- Managed public complaints with professionalism, ensuring effective resolution of customer concerns at station level.
- Attained knowledge of transit software systems to accurately record and process operational data.
- A knowledgeable resource for operators on routing changes and company procedures.
Bus Operator
Milwaukee County Transit System
Milwaukee, WI
10.2015 - Current
- Safely operate transit buses in strict compliance with local, state, and federal traffic laws and MCTS policies.
- Maintain on-time performance across assigned routes while ensuring passenger safety and comfort.
- Conduct thorough pre-trip, en route, and post-trip vehicle inspections, reporting mechanical defects promptly.
- Assist passengers with disabilities by operating wheelchair ramps/lifts and securing mobility devices in compliance with ADA guidelines.
- Provide clear stop announcements, route information, and transfer guidance to passengers.
- Collect fares, verify passes, and issue transfers accurately and professionally.
- Monitor detours, service bulletins, and route changes to maintain operational efficiency.
- Complete detailed accident, incident, and maintenance reports with high accuracy.
- Demonstrate strong conflict resolution skills while managing passenger behavior and maintaining a safe environment.
Education
High School Diploma - Gender Studies
Tilden Career Academy
Chicago, IL1995
Skills
- Safe Bus Operation & Defensive Driving
- ADA Compliance & Passenger Accessibility
- Route Navigation & Schedule Adherence
- Incident & Accident Reporting
- Passenger Supervision & Conflict De-escalation
- Pre/Post Trip Vehicle Inspections
- Fare Collection & Transfer Issuance
- Customer Service & Public Interaction
- Dispatch Support & Operator Coordination
- Detour Monitoring & Operational Adjustments
- 15 years accident-conscious transit experience
- Strong knowledge of public transit operations and dispatch coordination
- Trusted team player with proven reliability and schedule adherence
- Calm, professional presence in high-pressure passenger environments
Certification
- CDL (Class B with Passenger Endorsement)
- Defensive Driving / Safety Training
- ADA Passenger Assistance Training
Accomplishments
5yr safety badge
Customer Service Achievement Award
Timeline
Extra Clerk
Milwaukee County Transit System
08.2024 - Current
Bus Operator
Milwaukee County Transit System
10.2015 - Current
High School Diploma - Gender Studies
Tilden Career Academy