Victoria Lynn Yith
Temecula,CA
Summary
Extensive seven years of experience in various customer service environments. Proven ability to train employees and manage inventory effectively, ensuring operational excellence. Skilled in conflict resolution and team collaboration, consistently enhancing customer satisfaction, and streamlining operations. Attentive to details, efficient, and a fast-learning hard worker.
Overview
2023
2023
years of professional experience
Work History
Front of House
Spicy Noodle
Murrieta, CA
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Maintained cleanliness and organization in all front-of-house areas to uphold health and safety standards.
- Maintained an inventory of supplies needed for front of house operations.
- Assisted with training new front of house employees on procedures and policies.
- Performed daily opening and closing duties.
- Monitored dining room activity to ensure customer satisfaction.
- Assisted in resolving customer complaints in a professional manner.
- Trained new staff on proper service techniques, safety procedures, and restaurant policies.
- Ensured compliance with all health and safety regulations.
- Took to-go phone orders from guests following outlined procedures.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
Starbucks Barista
Target
Temecula, CA
07.2021 - 07.2022
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Created promotional displays for advertising special events or promotions at the cafe.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Courtesy Clerk, Deli Clerk
Stater Brothers
Temecula, CA
02.2021 - 07.2021
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Promoted to the Deli Department in March 2021.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches for customers' orders.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Floor Staff
Regal Cinemas
Temecula, CA
11.2019 - 03.2020
- Provided assistance to people with disabilities who require special accommodation.
- Conducted pre-event inspections of the facility to identify potential hazards or deficiencies.
- Greeted and assisted customers to foster positive experiences.
- Determined authenticity and applicability of presented tickets.
- Provided information regarding events, facilities, and services.
- Performed light cleaning tasks such as sweeping floors and wiping down seating areas between events.
- Ensured that emergency exits were not blocked or obstructed.
- Informed security of any suspicious activity or persons on premises.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Actively monitored crowd control during large gatherings.
- Assisted in concessions when necessary.
Education
High School Diploma -
Great Oak High School
Temecula06-2018
Some College (No Degree) -
Mt. San Jacinto Community College
Menifee Skills
- Food safety standards
- Inventory management
- Customer service
- Conflict resolution
- Employee training
- Team collaboration
- Effective communication
- Time management
- Attention to detail
- Cash handling
- Problem solving
- Organization and prioritization
- Interpersonal communication
- Workstation maintenance
- POS system operation
Timeline
Starbucks Barista
Target
07.2021 - 07.2022
Courtesy Clerk, Deli Clerk
Stater Brothers
02.2021 - 07.2021
Floor Staff
Regal Cinemas
11.2019 - 03.2020
Front of House
Spicy Noodle
High School Diploma -
Great Oak High School
Some College (No Degree) -
Mt. San Jacinto Community College
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