VICTORIA M CRUZ
North Port
Summary
Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.
Overview
14
14
years of professional experience
Work History
Manager
Walmart
09.2015 - Current
- Inventory Manager and Control
- Retail sales
- Customer service
- Food safety
- Payroll
- Lead my team
- Scheduling
- Oversaw execution of opening and closing procedures to desired standard
- Planned and executed strategies to increase business and drive profit growth
- Supervised and guided employees to reach company objectives
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Promoted a safe work environment through strict adherence to OSHA regulations and company safety guidelines.
- Followed OSHA, safety, health, and sanitation guidelines.
- Maintained a safe working environment by adhering to OSHA guidelines and company safety policies.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Managed escalated cases effectively, leveraging bilingual capabilities to bridge communication gaps when necessary.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Supervisor
Sweet Souvenir & and More
04.2011 - 06.2015
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Onboarded new hires and mentored each side-by-side to build high-performing team
- Managed team members and delegated tasks effectively
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Contributed to positive team culture, driving motivation and productivity among peers.
Education
Vocational -
Dra Maria Socorro Lacot
05.2010
Skills
- Contract Management
- Staff Development
- Financial Management
- Operations Management
- Expense Tracking
- Forklift Operator
- Scheduling
- Inventory Management
- Team leadership
- Strong communication skills
- Spreadsheet management
- Office administration
- Microsoft office proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Walmart
09.2015 - Current
Supervisor
Sweet Souvenir & and More
04.2011 - 06.2015
Vocational -
Dra Maria Socorro Lacot
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