Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Victoria M. Lograsso

Luxury Brand Curator
Miami,Fl
Victoria M. Lograsso

Summary

Accomplished, sales-driven travel expert with excellent administrative skills and sales experience working for well-known companies and luxury retailers surpassing 24 years. Proven expertise in sales, customer service and resolution. Provide exceptional, stellar guest services obtained from years of hands-on experience, in luxury retail and travel industries.

Overview

24
years of professional experience

Work History

Norwegian Cruise Line
Miami, FL

Cruise Specialist
2022 - 2023 (1 education.year_Label)

Job overview

  • Handle inbound sales calls from consumers, identify their needs, make recommendations, and close the sale.
  • Make follow-up outbound call, overcome objections, and close the sale
    Build lasting relationships to drive consumer loyalty.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers,
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.

Tiffany & Company

Sales Ambassador
09.2005 - 04.2015

Job overview

  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Little Switzerland
St Thomas, USVI

Boutique Sales Manager
2003 - 2005 (2 education.years_Label)

Job overview

  • Gained strong leadership skills by managing projects from start to finish.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Delivered services to customer locations within specific timeframes.

Education

Ca College of Medical Affiliates
San Francisco, CA

Associate Degree In Nursing from Neonatal ICU

Skills

  • Excellent communication skills, both verbal and written
  • Handle inbound sales calls from consumers, identify their needs, make recommendations, and close the sale
  • Make follow-up outbound call,
  • Overcome objections, and close the sale
  • Flexible
  • Build lasting relationships to drive consumer loyalty
  • Resilient
  • Geographical Itineraries
  • High ethical standards
  • Coachable

Additional Information

My travel experience is extensive. Europe, Mexico, Hawaii and Alaska where I lived and worked for 2 years. In addition, I lived in the Caribbean where I also worked for 2 years. My experience as a Sr. Sr. Flight Attendant took me to London and Frankfurt seven times a month on average.

Please note the lag in my resume was due to caring for my elderly mother.

Timeline

Cruise Specialist

Norwegian Cruise Line
2022 - 2023 (1 education.year_Label)

Sales Ambassador

Tiffany & Company
09.2005 - 04.2015

Boutique Sales Manager

Little Switzerland
2003 - 2005 (2 education.years_Label)

Ca College of Medical Affiliates

Associate Degree In Nursing from Neonatal ICU

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Victoria M. LograssoLuxury Brand Curator