Summary
Overview
Work History
Education
Skills
Timeline
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Victoria M. Reyes

Queens,NY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

19
19
years of professional experience

Work History

Donor and Implementation Coordinator

Galveston Island Humane Society
01.2017 - 01.2022
  • Maintained detailed donor database, including researching and implementing new database and training employees on new system.
  • Established procedure for thanking patrons for donations through notes and emails.
  • Created seasonal newsletters, as well as mass email campaigns to bring in additional funding.
  • Assisted in managing membership drive and capital campaign.
  • Maintained data statistics and records for companies such as Hills Pets and Shelter Animal Count.
  • Coordinated and managed internal projects and assignments to deliver seamless rollout.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Led custom product training and deployment to meet organizational goals.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Covered multiple positions as needed including front desk and adoption specialist.

Director/Dance Choreographer

Victoria Reyes Resume
12.2022 - 06.2023
  • Director of CAST program at Queen’s elementary school, with a diverse and underprivileged population
  • Generated lesson plans each week that not only included learning and practicing for performance, but also learning theatre terminology, etiquette, and expectations.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Conducted meetings with staff to discuss production progress and to attain production objectives.


Teacher/Director/Choreographer/Manager

Purple Box Theater
01.2013 - 07.2019
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each teacher's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Created new classes and their curriculum then taught teacher's to take over the class once they were started and secure.
  • Worked with the owner to choose the adult and children productions for each season.
  • Created summer camp themes, curriculums, and executed them.
  • Taught classes in dance, musical theater, improv and acting to age groups ranging from 5 to adult.
  • Directed and choreographed over 100 children’s, teens, and adult shows
  • Designed sets and props.

Office Manager

Innova Pain Center
01.2012 - 01.2017
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Developed policies and procedures for effective practice management.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Consulted with healthcare professionals on business decisions.
  • Assisted with regulatory issues such as compliance.
  • Created and implemented organizational policies and procedures.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Organized and updated databases, records and other information resources.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Assisted with rebranding including website, name and logo, and obtaining branding photos.

Sr. Administrative Coordinator

Baylor College Of Medicine
01.2008 - 01.2012
  • Expertly managed planning, scheduling, and coordination of outpatient and inpatient procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • PowerPoint, Microsoft Publisher, Microsoft Excel, Epic and EpicCare
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Monitored doctor's work calendar and scheduled appointments, meetings, and travel.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Typed dictations for the doctor including medical notes, and letters for the publishing of his books.

Administrative Assistant/Medical Assistant

Delgado Cardiovascular
01.2006 - 12.2007
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Maintained and updated patient records for accurate, current medical histories.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.

Administrative Assistant/ Runner

Mills Shirley L.L.P
01.2004 - 01.2006
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Filed paperwork with the courthouses.

Education

Associate of Science - Psychology

Monroe Community College
Rochester, NY
08.2022

Skills

  • Senior Leadership Support
  • Workflow Planning
  • Project Management
  • Travel Coordination
  • Database Administration
  • Customer Relations
  • Microsoft Office
  • Excellent Multitasking Abilities

Timeline

Director/Dance Choreographer

Victoria Reyes Resume
12.2022 - 06.2023

Donor and Implementation Coordinator

Galveston Island Humane Society
01.2017 - 01.2022

Teacher/Director/Choreographer/Manager

Purple Box Theater
01.2013 - 07.2019

Office Manager

Innova Pain Center
01.2012 - 01.2017

Sr. Administrative Coordinator

Baylor College Of Medicine
01.2008 - 01.2012

Administrative Assistant/Medical Assistant

Delgado Cardiovascular
01.2006 - 12.2007

Administrative Assistant/ Runner

Mills Shirley L.L.P
01.2004 - 01.2006

Associate of Science - Psychology

Monroe Community College

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Victoria M. Reyes