Victoria Machado
Miramar,FL
Summary
Dynamic Sales Associate with extensive experience in retail, recognized for delivering exceptional customer service and fostering welcoming environments. Demonstrates advanced knowledge of fashion trends and product offerings, resulting in enhanced sales performance and customer satisfaction. Possesses strong organizational and time management skills, effectively navigating routine demands while addressing unique challenges. Committed to providing memorable guest experiences through positive communication and a customer-focused approach.
Overview
3
3
years of professional experience
Work History
Key Holder
Hollister.Co
Miramar, FL
08.2024 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Directed and supervised staff performance.
- Developed schedules for associates based on needs of the business.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Delegated work to staff, setting priorities and goals.
- Mentored newly hired staff in upselling techniques to improve sales.
Retail Sales Associate
Hollister.Co
MIRAMAR, FL
08.2022 - Current
- Stocked shelves with merchandise according to company standards.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Operated point-of-sale systems accurately to process payments from customers.
- Assessed customer product needs and interests in order to best recommend suitable items.
Education
High School Diploma -
Somerset Academy High School
Pembroke Pines, FL05-2024
Skills
- Bilingual (English/Spanish)
- Opening and closing coordination
- Marketing initiatives
- Customer service
- Scheduling coordination
- Sales proficiency
- Cash handling accuracy
- Drawer counting
- Staff training
- Team training and development
- Bank deposits
Timeline
Key Holder
Hollister.Co
08.2024 - Current
Retail Sales Associate
Hollister.Co
08.2022 - Current
High School Diploma -
Somerset Academy High School
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