Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dillon King

Enterprise ,AL

Summary

Dynamic and results-oriented professional with a proven track record at Shaw Industries, adept at problem-solving and maintaining a positive attitude under pressure. Excelled in teamwork and collaboration, significantly enhancing productivity and customer satisfaction. Skilled in critical thinking and verbal communication, consistently met production targets and resolved customer issues, driving loyalty and repeat business.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Military

Army
Fort Benning, GA
02.2020 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Twisting Operator

Shaw Industries
Andalusia, AL
01.2018 - 01.2020
  • Supported continuous improvement initiatives, participating in cross-functional teams focused on enhancing manufacturing processes.
  • Ensured high-quality output by conducting thorough inspections and making necessary adjustments to the twisting process.
  • Achieved consistent product quality through adherence to specified parameters and guidelines in the twisting process.
  • Assisted in training new operators, sharing expertise and best practices to ensure efficient onboarding.
  • Coordinated with other departments to optimize scheduling and minimize delays in the production process.
  • Consistently met or exceeded production targets, staying focused on completing tasks efficiently and accurately.
  • Monitored inventory levels, ensuring adequate stock of raw materials for seamless production flow.
  • Performed routine cleaning of equipment, ensuring optimal performance during each shift while maintaining a clean work area.
  • Streamlined workflow by efficiently loading bobbins onto creels before initiating the yarn twisting process.
  • Contributed to reduced downtime by quickly identifying and addressing any mechanical or operational issues.
  • Reduced material waste with careful monitoring of raw materials and machinery performance.
  • Completed daily production reports, providing accurate data for management review and decision-making purposes.
  • Maximized machine uptime by proactively troubleshooting minor issues before they escalated into major problems.
  • Notified supervisors or mechanics of equipment malfunctions.
  • Replaced empty supplies with full packages to maintain production levels.
  • Coordinated simultaneous operations over [Number] machines and adjusted settings to optimize production.
  • Strengthened yarn, enhanced smoothness and improved uniformity by skillfully operating [Type] machinery.
  • Increased overall productivity, implementing preventive maintenance measures for machinery and equipment.

Customer Service Representative

SITEL Worldwide
Andalusia, AL
01.2016 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Opp High School
Opp, AL
05-2015

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Critical thinking
  • Calm under pressure
  • Verbal communication

Languages

English
Native or Bilingual

Timeline

Military

Army
02.2020 - 11.2024

Twisting Operator

Shaw Industries
01.2018 - 01.2020

Customer Service Representative

SITEL Worldwide
01.2016 - 01.2018

High School Diploma -

Opp High School
Dillon King