Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Morales

Frisco,TX

Summary

Dedicated and results-driven professional with over five years of experience delivering high-touch patient care and operational coordination in fast-paced, client-focused environments. Proven ability to manage complex schedules, resolve concerns with empathy and efficiency, and build strong, trust-based relationships that drive loyalty and retention. Skilled in process optimization, cross-functional collaboration, and maintaining accurate records in compliance-driven settings. Recognized for communication, adaptability, and a solutions-oriented mindset. Eager to leverage a strong foundation in service, operations, and client engagement to succeed in dynamic roles across healthcare, sales, customer success, or corporate environments.

Overview

4
4
years of professional experience

Work History

Administrative patient Care Coordinator

Plastic Surgey of Texas
Dallas, Texas
02.2025 - 05.2025
  • Primary point of contact for patients throughout the surgical journey
  • Schedule consultations, surgeries, and follow-up appointments
  • Explain procedures, recovery expectations, and financial options clearly and empathetically
  • Maintain accurate patient records and uphold HIPAA compliance
  • Coordinate with surgeons, nurses, and staff to ensure seamless patient care
  • Handle billing verifications and inquiries
  • Respond to high volume of patient calls and emails in a timely, professional manner
  • Support front office operations and improve patient intake and workflow processes

Office Administrator

Taylor Wellness Med Spa
Myrtle Beach, South Carolina
03.2024 - 02.2025
  • Oversaw daily office operations, ensuring efficient workflow and high-quality patient care.
  • Managed calendars, scheduled appointments, and coordinated meetings to support timely and organized clinic activity.
  • Maintained and organized critical files, records, and documentation to streamline office processes.
  • Provided front desk support, creating a warm and welcoming environment for patients.
  • Assisted providers with aesthetic treatments, utilizing certifications to contribute directly to patient care.
  • Built and maintained vendor relationships; coordinated supply orders and inventory management.
  • Supervised administrative staff, offering leadership, training, and support to promote a cohesive, productive team.

Lead Patient Care Coordinator

Couture Med Spa
Ocoee, Florida
10.2021 - 03.2024
  • Provided direct support to the Nurse Practitioner during patient treatments and medical aesthetic procedures, ensuring smooth and efficient clinical operations.
  • Performed patient charting, maintained accurate treatment records, and ensured compliance with documentation protocols.
  • Managed front-desk responsibilities including appointment scheduling, answering phone inquiries, and facilitating the checkout process for services and retail products.
  • Promoted skincare products and spa memberships, actively contributing to sales goals in a fast-paced, membership-based environment.
  • Delivered exceptional customer service under pressure, maintaining high client satisfaction and supporting a seamless patient experience.

Education

Associate of Science - Radiology

South College
Dallas

Skills

  • Patient care coordination
  • Effective communication
  • Appointment management
  • Medical terminology expertise
  • Client relationship management
  • Sales proficiency

Languages

Spanish
Native/ Bilingual

Timeline

Administrative patient Care Coordinator

Plastic Surgey of Texas
02.2025 - 05.2025

Office Administrator

Taylor Wellness Med Spa
03.2024 - 02.2025

Lead Patient Care Coordinator

Couture Med Spa
10.2021 - 03.2024

Associate of Science - Radiology

South College

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